When the subscription industry’s customers experience failed payments, it can directly lead to churn, PYMNTS research reveals, prompting merchants to lose out on hundreds of millions of dollars. For PYMNTS’ study “Tracking Failed Payments,” created in collaboration with failed payment recovery solution provider FlexPay, we surveyed...
Consumers may be cutting back on food spending for themselves amid inflation, but few are willing to subject their furry friends to the same sacrifices, and HelloFresh is seizing on this continued demand for premium pet food with its latest launch. On Tuesday (Aug. 1)...
Grubhub is stepping up its subscription program as membership schemes increasingly supplement or replace points-based rewards programs for restaurant customers. In an interview with PYMNTS following Grubhub’s announcement of its loyalty subscription relaunch Tuesday (July 25), Launika Raykar, the aggregator’s vice president of loyalty, customer engagement and partnerships, said...
Consumers who join alcoholic beverage subscription programs, PYMNTS research reveals, may nonetheless not be ready to commit to receiving their boxes, say, every week. Rather, they want to be able to switch up the frequency based on their needs at that moment. By the Numbers...
TikTok is reportedly making a play for consumers’ music streaming spending with a new subscription platform. The video platform has launched a “TikTok Music” streaming service in Brazil and Indonesia, which enables users to play, download and share tracks, syncing accounts with their existing TikTok profiles,...
“How’m I doing?” The old New York City Mayor Ed Koch line brings to mind subscription companies — perhaps an odd parallel to draw. But hear us out. Knowing how you’re perceived can be the first step to improving things. But it turns out that...
The year is half over. Looking out at the balance of 2023, Brian Bogosian, CEO of sticky.io, said subscription models face a test as consumers re-examine their budgets, and, as ever, churn is a significant challenge. Joint research between sticky.io and PYMNTS found that 48% of subscription...
British businesses are protesting new regulations to make it easier for customers to cancel subscriptions. As the Financial Times (FT) reported Friday (July 7), the broadcaster Sky and groups representing newspapers and small businesses say the government’s proposal to help consumers avoid unwanted bills for their...
Spotify says it will stop letting premium subscribers pay via Apple’s App Store. As a report by Variety noted in a report Wednesday (July 5), the streaming audio platform hadn’t allowed new subscribers to pay through the app store in seven years. And there was just a two-year window...
