D2C brands see it’s no longer enough to simply offer a subscribe and save option. In an interview with PYMNTS, Scott Levine, co-founder and chief financial officer of direct-to-consumer (D2C) snack company Scott’s Protein Balls, noted that the company quickly added a subscription offering last...
“A failed payment disrupts the connection and trust between the subscription provider and the subscriber,” Vindicia Head of Customer Success Meena Srinivasan told PYMNTS. Not only do these breakups give customers an opportunity to explore alternate options that are available in the market, but she...
New research has revealed a staggering gap in the number of subscription companies that track customer lifetime value, which ironically is one of the key metrics for subscription success. For “The State of Subscription Business: Best Practices and Business Performance Drivers,” PYMNTS surveyed 200 decision-makers...
For Disney, a bit of subscriber churn shows up in the numbers. But there’s no looming derailment of the long-term economic model. Provided that the plan to cut content costs and cross-sell blockbusters (and sequels down the line) plays out. To that end,...
Some people who have been “borrowing” Netflix may begin paying for it. Seeking Alpha reported Monday (Feb. 6) that a survey by global investment banking firm Jefferies found that while 62% of the “password borrowers” said they would stop using Netflix when it begins charging...
Subscription fitness is sweating it out as exercise fans return to in-person studios and online workouts wane, necessitating innovation. During a PYMNTS On the Agenda discussion, Simone De La Rue, founder and CEO of Body By Simone (BBS), and Trace Galloway , chief strategy officer...
As consumers reprioritize their bill payments, PYMNTS data shows digital media subscriptions are often skipped. The Context Payment issues are a major problem for subscription businesses, accounting for almost half of all churn, as FlexPay CEO Darryl Hicks told PYMNTS’ Karen Webster in an interview....
As consumers reduce their monthly spending, PYMNTS data reveals many prioritize tangible products over certain services. The Context As consumers make difficult choices about which recurring payments stay and which they have to cut out, they are more interested in getting physical products than they...
The electric car subscription service Onto has secured a £100 million ($123.9 million) credit line. The London-based firm announced the new facility in a blog post on Wednesday (Jan. 25), stating that it will use the funds to expand its fleet of electric vehicles (EVs). The facility...
