Subscriptions

Subscriptions
Churn-Driving Payment Declines Are Subscription Providers’ Top Threat
September 29, 2021

  Subscription services grew in popularity during the past two years as consumers looked to expand their entertainment options. Because so many subscriptions payments are recurring and automated, declined payments are a frequent problem. Subscribers who have had declined payments tend to become more dissatisfied...

Subscriptions
GoodRX: Subscriptions Revenue Up 125% YoY, Subscribers Top 1M
September 26, 2021

Doug Hirsch, co-CEO of GoodRx, which offers medication discounts and tracks pharmaceutical prices, said the company had over a million subscribers on its subscription offerings for prescription drug coupons, CNBC reports. “It’s great. We have over a million subscribers to GoodRx Gold and the Kroger...

Subscriptions
61M US Consumers Have at Least One Retail Subscription
September 21, 2021

According to the Subscription Commerce Conversion Index, a PYMNTS and sticky.io collaboration, the estimated number of U.S. consumers who use a least one retail subscription comes in at 61 million. The data indicates there could be as many as 225 million active retail subscriptions in...

Subscriptions
Ancestry Taps Big Tech Execs as DNA Firm Looks to Deepen Its Roots
September 16, 2021

Genealogy is big business — and poised to get bigger — as demonstrated by investment firm Blackstone’s December 2020 purchase of Ancestry for $4.7 billion. Further driving the point home was the announcement on Thursday (Sept. 16) that Ancestry is appointing former Amazon and Facebook executives to top...

Subscriptions
Blue Apron’s New Frozen Meals Add Value for High-Churn Subscription Service
September 13, 2021

Blue Apron announced on Monday (Sept. 13) that it is launching “Heat & Eat” meals as add-ons for subscribers. Unlike the company’s meal kit offerings, these items are single-serving, ready-made frozen meals meant to be microwaved in five minutes or less. The Context While the...

Subscriptions
Petco Expands Subscription Service for Dogs
September 08, 2021

Petco is expanding the monthly PupBox subscription service to offer new products tailored to the four life stages of dogs, a press release stated on Wednesday (Sept. 8). Puppy, Young Pup, Grown Pup and Senior Pup will be among the choices for pet owners. The...

Subscriptions
Competing With Third-Party Delivery Services, Freshly Launches Plant-Based Line
August 09, 2021

Meal subscription service sales surged during the early months of the pandemic, offering consumers a way to get their daily food needs met without the effort of grocery shopping. From services that provide recipes accompanied by pre-portioned and -packaged ingredients such as Blue Apron and...

Subscriptions
The ‘Subscription Goldilocks Zone’ Is Within Reach For Merchants Using AI & ML
August 04, 2021

Everyone has a story of their subscription service going wrong. The Ziploc bag collection that ran out of control that has taken over the basement. The soap subscription that has you giving away festively wrapped boxes of Zest to neighbors at Christmas. The forgotten pressing...

Subscriptions
Direct-to-Consumer: Prioritizing Personalization And User Experience
August 03, 2021

In A Decade of Digital Transformation in 12 Months, 46 C-suite executives spoke with PYMNTS for its Q2 eBook on what the world will look like as recovery rolls on and the next iteration of normal rolls out. In this excerpt, Sharath Dorbala, CEO of...