PSCU, a payments credit union service organization (CUSO), has rolled out its Digital Issuance solution in an effort to keep bolstering the credit union (CU) member experience, according to a Thursday (Dec. 10) announcement.
The offering, which is now available to owner CUs, provides continuous and smooth payment experiences and lets cardholders keep transacting online even if they don’t have their tangible cards, according to the announcement.
Cindy McGinness, vice president of Digital Experience at PSCU, said in the announcement that a misplaced or stolen card can present an inconvenient situation for both cardholders and CUs. Members have to wait for another plastic card to come in the mail in that instance, while CUs face a drop in transaction revenue at that time, she said.
“This problematic scenario will become obsolete for owner credit unions and their members through the use of PSCU Digital Issuance, which provides the secure, real-time ability for members to continue transacting without interruption,” McGinness said.
PSCU Digital Issuance comes with functions such as push provisioning, which lets users push active and/or new card data in a lost or stolen card scenario straight from the CU’s mobile program to any of the three major mobile wallets — Apple Pay, Samsung Pay or Google Pay. It also enables add/remove card automation, or the ability to automatically relate a newly generated card with the previous lost or stolen one without the user having to add or authenticate the card themselves.
Moreover, PSCU Digital Issuance lets users see the complete card number, CVV data and expiration date after undergoing a multi-factor authentication process through card credentials access.
“With PSCU Digital Issuance, we can now instantly place a card in the member’s digital wallet for immediate use, regardless of their location. That really helps us ‘be there’ for our members, even when we’re far away,” Joel Huxley, vice president of Payments at Bank-Fund Staff Federal Credit Union, said in the announcement.