PSCU company TriVerity is introducing a new solution to handle all aspects of timely indirect credit bureau tradeline dispute investigations and responding to automated credit dispute verification forms (ACDVs).
The Indirect Credit Bureau Dispute Processing Solution via The Loan Service Center (TLSC) gives credit unions and their employees another avenue to meet members’ needs and expectations, according to a press release sent to PYMNTS on Wednesday (Sept. 14).
“The indirect credit bureau disputes process can be time-consuming and even stressful, but getting it right is vital to the overall health of the credit union and their member experience,” said Wendy Elieff, senior vice president, client service and marketing at TriVerity and TLSC.
“Our Indirect Credit Bureau Dispute Processing Solution removes the onus from the credit union and manages the entire journey properly and in a timely manner, so credit unions can reallocate their staff’s time and efforts, all while keeping an open line of communication with a partner they can trust.”
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The Indirect Credit Bureau Dispute Processing Solution is meant for seamless implementation and simplified pricing and is intended to help credit unions boost efficiencies and lower labor expenses. Following the setup, the TLSC team operates autonomously, and little is needed from the credit union staff, according to the release.
“TLSC is handling all of our indirect credit bureau disputes with ease and efficiency through the Indirect Credit Bureau Dispute Processing Solution,” said Desiree Williams, collections manager at Money One Federal Credit Union (MOFCU).
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“The initial setup process was easy, and the MOFCU collections team now has one less task on its plate. We have complete confidence TLSC is managing the process from start to finish,” Williams added.
Results of credit bureau disputes can be seen in real time and are available 24/7 to credit union employees. TLSC provides quarterly updates that can help credit unions develop internal process improvements to avoid future disputes.
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