Mid-sized financial institutions (FIs) — including community banks, regional banks, and credit unions — face growing challenges in automating their lending processes. This is particularly true for small to mid-sized businesses (SMBs). While 70% of FIs have automated consumer lending, only 33% have done so for SMBs. This gap in automation is leading to higher delinquency rates and operational inefficiencies.
FIs that automate their processes gain several key advantages. For example, integrating automation and digital platforms into SMB lending can streamline loan decisions and reduce risk. This may help explain why so many FIs are pushing to automate. While 61% of FIs plan to fully automate these processes within the next two years, many face challenges related to costs and legacy systems.
These are some of the findings explored in “The State of Digital Lending Readiness,” a PYMNTS Intelligence and Amount collaboration. The report examines the automation gap between consumer and SMB lending, the barriers preventing various mid-sized FIs from adopting digital platforms and the competitive risks posed by falling behind in digitization.
The report explores how automation and digital platform adoption impact key financial outcomes for FIs. This report features detailed charts on lending automation, delinquency rates, and FIs’ plans for investing in digital platforms. It also provides critical insights on how financial institutions can remain competitive by accelerating their digitalization efforts.