As consumers demand more frictionless experiences from their eCommerce merchants, Rent the Runway is seeing its digital rethink drive higher retention. The company shared in a presentation Wednesday (April 10), alongside its fourth quarter and full year fiscal 2023 financial results, that it saw loyalty rise 10% year...
EBay has launched an artificial intelligence (AI) enhancement that helps fashion consumers “shop the look.” This feature uses consumers’ shopping history to present them with items and outfits that match their style preferences and are available from sellers on the platform, the company said in...
Shopify is calling in reinforcements as eCommerce solution providers aim to equip brands and retailers to hold their own against Amazon. Cognizant, which provides digital solutions, technology consulting and IT services to various industries, is partnering with Shopify and Google to help brands and retailers upgrade their online shops, according to...
Vroom completed the previously announced wind-down of its eCommerce and used vehicle dealership businesses. The company ended transactions through vroom.com, completed previously contracted transactions, sold “substantially all” of its used vehicle inventory and paid off a vehicle floorplan financing facility, Vroom said in a Thursday (April 4) filing with...
As grocers look for ways to make the economics of eCommerce work in their favor, some key players are finding that in-house delivery fulfillment may not be worth the cost. Most recently, multinational grocery giant Ahold Delhaize’s Giant Food brand is making the shift at one of its...
When consumers choose which retailers to shop with online, the returns process is top of mind. By the Numbers The PYMNTS Intelligence report “The Online Features Driving Consumers to Shop With Brands, Retailers or Marketplaces” drew from a survey of more than 3,500 U.S. consumers...
With brands competing for consumers’ attention, spending and loyalty on Amazon‘s increasingly crowded marketplace, it is becoming all the more important for them to carve out a niche if they want to set their offerings apart. In an interview with PYMNTS, Daniel Peled, chief revenue officer at Noogata,...
With trust proving to be a key factor for consumers’ decisions about where they want to spend their money digitally, online merchants are cracking down on fakes. eCommerce giant Amazon, for instance, shared Monday (March 25) in announcing its 2023 Brand Protection Report that it has been...
Returns are a cost of doing business for all merchants. If not handled well, they can present a point of friction, disappointing customers so much that they’re discouraged from shopping with that company again. Fraudsters? They’re gaming the system, sometimes reporting that products did not...
