Virtual Healthcare Marketplace Amazon Clinic Expands Across the US

Virtual healthcare marketplace Amazon Clinic is now available across the United States.

Initially launched in 32 states in November, the service has been expanded to all 50 states and Washington, D.C., Amazon said in a Tuesday (Aug. 1) blog post.

Amazon Clinic provides messaging and video visits with licensed clinicians for 30 common health concerns, allowing customers to receive care without leaving their homes, according to the post. The message-based consultations are available in 34 states, while the video visits are offered nationwide.

“Amazon Clinic removes barriers by helping customers treat their everyday health concerns wherever they are, at any time of day,” Dr. Nworah Ayogu, chief medical officer and general manager of Amazon Clinic, said in the post. “And, they can see the cost before they start the visit.”

Customers can visit Amazon Clinic 24/7 on the Amazon website or Amazon mobile app, according to the post.

They can compare response times and prices from multiple telehealth providers, choose one, complete an intake form and connect, the post said. The clinician will then provide a treatment plan and, if needed, a prescription.

Those who have used the service in the states in which it was initially launched have given it a 96% customer satisfaction rating, per the post.

“By creating a healthcare experience that is transparent and simple, we hope to make healthcare more accessible for all,” Ayogu said in the post. “We’re excited to bring Amazon Clinic to even more customers, and we’re working hard to make even more conditions available for treatment in the coming months.”

The launch of Amazon Clinic in November marked a continuation of the retailer’s push into the healthcare field, where it competes with not only rival Walmart but companies like CVS and Walgreens in offering primary care services.

The launch followed Amazon’s purchase of One Medical Group, a tech-powered primary care provider that the company bought in July 2022 for $3.9 billion.

With that acquisition and its expanding network of retail clinics, Amazon is addressing the challenges many people face in accessing needed care, Ayogu said in April.