An outage caused Mastercard customers around the world to be blocked from using their credit cards. It was not clear what caused the outage, which led to a number of complaints to banks and other card issuers, from customers across much of Europe and the U.S., who were unable to complete their payments.
The U.K. digital bank Monzo wrote in a tweet, “The Mastercard network had a partial outage starting at 6:05 pm that caused some payments to decline. We are seeing card payments succeed as of 7:40 pm and Mastercard [has] told us that the issue has been resolved.”
Mastercard said on Thursday evening (July 12) that the problem had been resolved.
“We are aware that some issues were experienced and have been working hard to resolve it,” said Mastercard in a statement, according to Financial Times. “The situation has been fully resolved and all transactions are now working as normal. We are sorry for any inconvenience caused.”
Customers were clearly angry, though, with the way the company handled the situation. Sarah Louise Wilson in the U.K. tweeted, “Shame @Mastercard can’t communicate their current banking issues so that I can pay for my food shop! What a shambles!!!”
Sharlene Sanders in the Netherlands tweeted, “On a business trip and just tried to pay hotel with @Mastercard. Didn’t work. Called @ING_news and the advice was: Please pay with @Visa. Ain’t that a peach? #fail.”
This outage comes after Visa customers, in parts of the U.K. and Europe, weren’t able to use their cards on June 1 after a system failure prevented transactions from being processed. The Visa failure affected 2.4 million transactions in the U.K. over a 10-hour period, forcing many stores to stop accepting card payments and forcing consumers in some areas to empty local ATMs. Two weeks later, the company revealed in a letter to the Treasury Select Committee it was hiring an outside party to investigate the disruption.
High interest rates. Pending tariffs on a wealth of foreign imports. Concerns about mass deportations.
Taken together, these factors are all driving a drop in demand for home improvement projects, the Financial Times (FT) reported Sunday (March 2)
As that report noted, shares of a number of companies in this space are reaching historic lows, with the market stressed by the Trump administration’s tariff threats and the possibility of mass deportations of undocumented workers.
“It has been tepid for a while now really since the Fed began raising rates, and I also think the consumer is pretty conservative right now,” said Nicholas Fink, CEO of Fortune Brands, the parent company to kitchen and bath fixtures provider Moen.
The report cited data from the National Association of Realtors showing that pending home sales hit a record low in January, thanks to high interest rates. And Home Depot, the largest home improvement retailer in the country, recently forecast sales growth of just 1% for the year.
CFO Richard McPhail, however, maintained that Home Depot’s customers “remain very healthy,” during an earnings call, as PYMNTS reported.
“As homes continue to age and people are staying in those homes, they’ll eventually do larger remodeling projects. We’re just not sure that comes in 2025 at an accelerated pace,” he said.
The construction industry is also threatened by Trump’s willingness to deport undocumented workers, who make up between 15% to 20% of the sector’s workforce, the FT added.
“Absolutely some of the activity around deportations is a risk for this sector,” said Kurt Yinger, a vice president at D.A. Davidson.
In another sign of consumer caution, recent data from the Bureau of Economic Analysis shows consumers saving more than they’re spending. During January, personal consumption expenditures decreased 0.2% month over month, the first time consumption measured in current dollars fell month over month since March 2023.
When adjusted for inflation, the decrease was 0.5%, the sharpest decline since February 2021. The personal savings rate as a share of disposable income climbed from 3.8% to 4.6%, the largest increase in the personal saving rate in a year.
“The January pullback may not be a one-off,” PYMNTS wrote last week. “Concerns about trade and tariffs led to the biggest monthly decline in consumer confidence since August 2021, per February data from The Conference Board. The slide was seen across all age groups. Four of the five components of the index showed greater pessimism.”