“Trust, in the digital age,” Doriel Abrahams, head of risk in the U.S. at Forter, told PYMNTS, “is a lot different than it used to be.” Gone are the days where commerce was done in person, where someone behind the counter knew you and your...
Walgreens is taking a new approach to online delivery by utilizing its network of physical stores. The pharmacy giant recently closed a warehouse dedicated to eCommerce orders, signaling its commitment to using its 8,700 stores as both retail outlets and fulfillment centers, The Wall Street Journal...
When it comes to online grocery, PYMNTS Intelligence indicates, millennials lead the way. By the Numbers The PYMNTS Intelligence study “How the World Does Digital: Daily Digital Engagement Hits New Heights” drew from a survey of more than 17,500 consumers in 11 markets that account...
Online pet supplies retailer Chewy has recently undergone a round of layoffs, impacting over 200 employees across multiple locations. The layoffs include roles in human resources (HR), recruiting, data and business intelligence, TechCrunch reported Tuesday (Nov. 14). They include some directors and higher managers. Chewy spokesperson Diane Pelkey told the media...
By partnering with major grocers such as Albertsons, contextual commerce platform Chicory is expanding eGrocery audiences, enabling retailers to reach new customers across more parts of their web browsing routines. In an interview with PYMNTS following the platform’s announcement of its partnership with the grocery giant, Nick Minnick, vice president of...
With Generation Z disproportionately relying on online platforms to pick where they order food, Krispy Kreme is investing in digital to grow penetration with young consumers. The sweet treats brand, which has 2,100 shops and more than 13,000 points of access around the world, shared...
BigCommerce says it expects the “headwinds” plaguing its industry to persist into 2024. In order to maintain growth and improve its go-to-market approach in that environment, the eCommerce platform announced a restructuring in its quarterly earnings report Wednesday (Nov. 8) that will impact 7% of its...
TikTok is establishing a warehouse and fulfillment network to boost its eCommerce operations. As a report Tuesday (Nov. 7) by The Wall Street Journal (WSJ) noted, this move shows the social media platform both taking a page from Amazon while writing its own story. On one hand, the report says,...
EBay is finding that its investments in artificial intelligence (AI) are leading to happier customers. On Tuesday (Nov 7), the company revealed during its latest earnings call that its investments in AI have enhanced the way customers perceive its shipping capabilities. “In Q4...
