There are no surprises at this point: EMV is coming to the United States, and most acquirers should have a pretty firm grasp on what will be needed to complete the transition.
But that doesn’t mean it’ll be easy. And if recent history is any indication, there will be plenty of opportunities for American companies to make a misstep when bringing their clients on board for the EMV transition.
Phillip Miller is the lead author on a new white paper from MasterCard Advisors, titled, “EMV for U.S. Acquirers: Seven Guiding Principles for EMV Readiness.” The paper essentially provides acquirers with a rollout checklist, to help those companies avoid mistakes made in other nations. For example, Miller points to an instance in Canada, where an acquirer had to re-deploy its terminal network shortly after flipping the on switch, because it had failed to comply with every payment network’s standards.
Download the latest white paper from MasterCard Advisors below, and scroll further down to access the full audio interview with lead author Phillip Miller.
Phillip M. Miller
Global Head, Acquiring Knowledge Center
Phillip M. Miller is Global head, Acquiring Knowledge Center. He is responsible for Advisors Consulting thought leadership for strategy, business development and emerging technologies for merchant acquirers, globally. In his prior role as Group Head of US Commerce Development for MasterCard Worldwide, he was responsible for the disciplines of e-Commerce, business development and marketing across a broad spectrum of key retail and e-commerce customers for MasterCard. In 2005, Mr. Miller joined MasterCard Advisors as global solutions leader. In this role, he headed the consulting practice which provided information services for large bank Acquirers globally.
Mr. Miller has executive management experience in both B-to-B and Consumer financial services. His skills are in the area of P & L management in the card acquiring business, credit cards, private label cards, consumer lending, private banking and branch distribution in the US and internationally. Mr. Miller also has M & A experience in due diligence, valuation, acquisition and integration of financial institutions internationally. He has launched credit cards, debit cards, prepaid cards, lending and mutual fund products in both the physical world and on-line globally.
Prior to joining MasterCard Worldwide, Mr. Miller held the position of President and CEO of Chase Merchant services, a division of JPMorgan Chase, the largest bank Acquiring business in the US; senior vice president Global Marketing for GE Money, GE Capital’s Global Consumer Financial Services Group; and vice president of International Product Development for Citibank’s International Private Bank.
Mr. Miller graduated from American University in Washington, D.C. with an MBA in International Business and Finance. He earned his undergraduate degree from American University in Marketing and Management.
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