The bank will expand the eligibility for free trades on stocks and exchange-traded funds to the upwards of 5.25 million customers enrolled in the bank’s preferred rewards program. Bank of America released a statement saying that its rewards customers – who can trade for free with the Merrill Edge online service – make up combined assets of around $425 billion.
Bank of America said it wants to spend $250 million over four years on digital services that will serve high-money customers, like advice tools and financial planning. That’s in addition to the $250 million investment it has already spent in the last four years.
Also, for the third quarter of 2018, Zelle P2P payment transactions increased 138 percent year over year.
In its Q4 2018 financial release, Bank of America shared updates on its mobile and digital efforts. The bank said 27 percent of all consumer transactions came through digital channels during that period, and that 49 percent of all digital transactions came via mobile. Those figures represent growth from the third quarter. During that period, according to the bank, digital transactions accounted for 23 percent of all consumer banking sales in the third quarter.
In all, Bank of America now has 36.3 million active digital banking users, along with 26.4 million active mobile banking users, an increase of 9 percent. The earnings report also said that 4.8 million consumers have completed 23 million “interactions” with Erica since the late 2016 launch of the financial institution’s virtual assistant.