To paraphrase author and customer relationship pioneer Martha Rogers, your customers are the most valuable asset your company has. Without them, you don’t have a business. You have a hobby. That observation, first made in the late 1980s, has only grown in its veracity over...
Businesses are constantly exploring innovative approaches to enhance the shopping experience for consumers, particularly if it leads to actual purchases. A trending concept is the adoption of a shared registry system that spans various brands. Crate & Barrel is on board with this trend and...
For consumers shopping online, selecting an item to buy is not the end of their decision-making. Brands’ sites, retailers’ sites and online marketplaces are each fighting desperately to become consumers’ preferred shopping channel. Although retailer sites and online marketplaces tend to show higher levels of...
YouTube is reportedly laying off about 100 people from its creator partnerships team. The Google-owned business is restructuring and will consolidate the remaining members of that team under central leadership in each country, The Verge reported Wednesday (Jan. 17). The reorganization also encompasses YouTube’s music and support teams, according...
The increasing popularity of mobile banking apps, especially among younger generations, has driven the rise of digital banking. In fact, the convenience and ease of use offered by these apps have made them the preferred method of banking for many customers, with the majority of...
Banking software provider Temenos has launched a program to help banks modernize. The Temenos LEAP program is designed to facilitate a seamless transition to the latest Temenos platform and accelerate the journey to the cloud and software-as-a-service (SaaS), the company said in a Wednesday (Jan. 17)...
Artificial intelligence startup Anthropic is reportedly working on a new feature for its chatbot Claude that would enable it to analyze images. Although Anthropic has not publicly discussed this new feature, a review of the company’s website code using Chrome developer tools has revealed unpublished wording related to image...
Virgin Atlantic has formed a partnership with airline-focused payment orchestration company CellPoint Digital. The collaboration is designed to make transactions for travelers on the British air carrier seamless and more secure, the two companies said Wednesday (Jan. 17). “By partnering with CellPoint Digital, Virgin Atlantic will see reduced transaction...
Investment firms are reportedly raising billions to purchase stakes in venture capital (VC)-backed tech startups. “The main exit for VCs is primarily IPOs and M&A [mergers and acquisitions], and neither of those are happening,” Tom Callahan, chief executive of Nasdaq Private Market, told the Financial Times (FT) Wednesday (Jan....
