News

Security & Fraud
Securing the Digital Customer Experience in a Changing World
October 31, 2023

The 21st century’s digital landscape is full of enterprise catch-22s and trade-offs. But one of the biggest may be threading the needle between delivering a seamless digital customer experience without sacrificing security or compromising revenue. That’s why PYMNTS sat down with Forter Chief Information Security...

Retail
Nearly Half of US Consumers Cite Free Shipping as Key Feature When Choosing a Merchant
October 31, 2023

As inflationary pressures continue to impact household budgets, U.S. consumers are taking measures to trim their expenses and prioritize cost-saving shopping features when choosing a merchant. In the “2023 Global Digital Shopping Index: U.S. Edition” playbook, PYMNTS Intelligence draws insights from a survey of more than...

Security & Fraud
The Road to Customer Loyalty Runs Through Call Center Security
October 31, 2023

For every trusted resource, there is a bad actor trying to take advantage of it. And that is the catch-22 of call centers. The pivotal role they play across various industries also makes them an attractive target for fraudsters seeking to exploit and capture sensitive...

Retail
Simon Property Group Thrives With Strong Tenant Sales Growth and Tourism Rebound 
October 30, 2023

In the realm of property leasing, Simon Property Group, the largest mall owner and developer in the U.S., is seeing growth in tenant sales, particularly in its tourism-centric properties, including both outlets and malls.  While overall foot traffic was reported to be slightly higher compared...

Social Commerce
Pinterest Says It Doesn’t Need to Track Users to Be Relevant  
October 30, 2023

Pinterest’s CEO, Bill Ready, made it clear on Monday (Oct. 30) that the social media platform is prepared to embrace a cookieless future, emphasizing that there’s no need to extensively track users. This statement reflects a fundamental aspect of Pinterest’s design, wherein users convey their...

Loyalty & Rewards
Consumers’ Love of Cash Back Offers Merchants Opportunity to Increase Store Card Use
October 30, 2023

For merchants looking to enhance customer engagement and maintain a competitive edge in a highly competitive market, loyalty programs are a vital asset. In fact, these programs, many tied to store or co-branded credit cards, can be used as a strategic tool to keep cardholders...

B2B Payments
Dwolla Expands Platform With Open Finance Integrations
October 30, 2023

Dwolla, an account-to-account payment services provider, has expanded its Dwolla Connect solution by integrating it with the open finance ecosystem.  This integration allows Dwolla Connect clients to securely transfer open finance data to the Dwolla platform, unlocking new capabilities like bank verification through trusted third-party providers,...

Payment Methods
Payment Networks and Alternative Rails Pave the Path for Pay-by-Bank Adoption 
October 30, 2023

The Bard penned it best about payments, and specifically pay-by-bank: “If it be not now, yet it will come: the readiness is all.” In reality, those words were, and eternally will be, uttered by Hamlet. They’re applicable to the state of pay-by-bank, as account-to-account transfers...

Cross-border Payments
Paysend and Western Union Partner on Cross-Border Money Transfer Services
October 30, 2023

Paysend, a card-to-card and international payments platform, and Western Union, a provider of cross-border money movement and payment services, have partnered on cross-border money transfer services. This collaboration aims to provide seamless and efficient cross-border money transfer capabilities to customers using Western Union’s digital platform, the...