Released on December 19, a new study from Ryan Partnership has taken an in-depth look at 16 digital shopping tools to assess which is having the biggest impact on consumer shopping behavior and customer satisfaction heading into 2014. Perhaps most notably, the Ryan study found...
US Bank released a YouTube video on December 16, revealing that the bank is developing an instant shopping app. The app allows consumers to take a picture of a product in a magazine or on TV and, after searching for it, finalize a purchase. Users...
After a less-than-stellar summer that saw the vultures circling Cupertino, Apple righted its course this winter posting impressive Black Friday sales numbers and releasing head-turning point-of-sale (POS) innovations. Not every expert abandoned Apple and its proven innovators, though. Market Platform Dynamics (MPD) CEO Karen Webster...
“Without excellence in each channel, it becomes difficult to even contemplate the delivery of the seamless experience that characterizes omnichannel commerce.” This is the challenge of omnichannel, as defined by Faisal Masud, executive vice president of Staples, one of the companies that is leading the...
In the near future, business owners may be able to look at digital maps of the economy, visual layouts that feature not only streets and landmarks, but up-to-date pockets of spending that can be used to identify areas where a certain restaurant or retail location...
“Mobile blurs the on and offline worlds, making it possible for everything with a physical component to have an online component … Having the ability to communicate with consumers in real time during their shopping journey is something that merchants have never been able to...
“Some bankers and analysts think that Google, Facebook, Amazon or the like will not fully enter a highly regulated, low-margin business such as banking. I disagree. What is more, I think banks that are not prepared for such new competitors face certain death.” This statement,...
Discover subsidiary Diners Club International announced a new relationship with Atos-owned electronic payment service Worldline on September 13, a press release revealed. Gerry Wagner, Discover’s vice president of global acceptance, said the move will allow Discover to expand its services further into Europe. “Increasing Discover’s...
Maryland-based fee-free ATM network provider Allpoint Network announced a new partnership with Discover on July 22, a press release for the company said. Discover card users can now gain free access to cash at Allpoint’s network of 43,000 ATMs. “In the direct banking environment, account...
