“We are empowering our consumers to curate their in-store shopping experiences based on their needs and desires,” Anuj Dhanda, executive vice president and chief information officer at Albertsons Companies, said in a press release. “Our partnership is resulting in a smoother experience for our shoppers using self-checkout by reducing the interventions they experience. Toshiba’s strength in applying machine learning and intelligence to the checkout process across our 2,200+ stores will enhance how we serve our shoppers and build greater trust with our loyal customers.”
The collaboration includes immediate and long-term initiatives to better engage in-store shoppers, optimize front-end throughput and boost customer satisfaction. At this time, Albertsons is piloting mobile point-of-sale and line-busting solutions that are also expected to reduce the time that customers spend at checkout.
“Today’s retail world isn’t simply about transactions, it’s about a consumer-centric focus that always values the unique relationship between a brand and their customer,” explained Toshiba Global Commerce Solutions Vice President, Head of Americas Bill Campbell. “We are thrilled to work with Albertsons Cos. to deliver on their commitment to put customers first by leveraging our best-in-class, self-service solutions to optimize front-end checkout operations.”
Albertsons currently features Toshiba’s System 6 self-service solutions across the Jewel, ACME, Shaw’s, Safeway, Carrs, Tom Thumb, Randalls and Vons banners. There are also plans to launch the all-new System 7 later this year, as well as deploy the TCx Elevate Mobile Operations Manager application to enable store associates to clear interventions, perform overrides and scan items directly from their mobile devices.
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