Digital bill pay, while routine for most consumers, poses challenges such as fraud, friction and limited payment options — particularly in the utilities sector, where consumer trust is low. This edition of the “Money Mobility Tracker®,” a collaboration with Ingo Payments, examines how billers and financial institutions can earn trust among consumers.

There’s no shame in asking for help. Eighty-two percent of merchants experienced a cyber or data breach in the last year, and PYMNTS Intelligence’s latest study of 300 eCommerce executives, “Fraud Management in Online Transactions,” a collaboration with Nuvei, details merchants’ thoughts about fraud prevention, finding that outsourced methods correlate with fewer failed payments.