Restaurant Technology
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Restaurant Holiday Gift Card Sales Disappoint
Tuesday 12th January - 6:14 pm
Customer experience management platform provider Paytronix released its holiday gift card report on Tuesday (Jan. 12) and found a mixed bag for restaurant sales of gift cards. Its research found ...Digital Shifts In Entertainment, Retail Logistics And Dining
Monday 11th January - 11:00 am
Family Video, America’s last major video rental store chain, plans to shutter all of its brick-and-mortar stores. In logistics, Amazon and Walmart are throwing everything from drones to driverless trucks into the battle for the shopper’s whole paycheck. And ...Ripple, Second Stimulus Bill, Checkout Features Top This Week’s News
Friday 8th January - 4:00 pm
In this week’s news, we saw more rules and breaks for Paycheck Protection Program (PPP) loans in a second stimulus bill, a suit against Ripple Labs and new data on key ...NEW DATA: It’s Personal: QSR Consumers Expect Customized Loyalty Programs
Friday 8th January - 4:03 am
The restaurant industry was quick to adopt the digital tools needed to stay in business as consumers moved away from in-restaurant dining to dining at home at the beginning of ...Pepsi Launches ‘Dig In’ Campaign To Boost Black-Owned Restaurants
Monday 4th January - 2:24 pm
Pepsi has launched a new campaign called “Dig In” aimed at helping generate sales of at least $100 million for Black-owned restaurants around the country, which have been particularly hard-hit ...From Comfy Sweats To Big Corporate Bets; 5 WFH Trends That Look Set To Stay
Friday 1st January - 4:00 am
“The future comes one day at a time,” statesman Dean Acheson, architect of the Cold War’s Truman Doctrine once said.
While the post-war issues of the 1940s and ’50s clearly carried ...The Year In Data: Measuring 2020’s Payments Innovation
Thursday 31st December - 4:03 am
How We Will Pay: Home As The Consumer Command Center
This study showed that the home had become the consumer’s commerce command center as they changed their daily routines to do ...How Main Street Businesses Honed Their Survival Skills In 2020
Thursday 31st December - 4:02 am
For Main Street businesses, to say 2020 was challenging is an understatement.
The good news, according to PYMNTS data, is that as 2020 is coming to a close, small- to medium-sized ...How We Will Eat: 2021 Promises To Bring A Digital Appetite
Thursday 31st December - 4:00 am
A PYMNTS staffer recently placing a digital order from New England regional grocery chain Big Y noticed a surprising change to the supermarket’s online options. Customers could order groceries for ...Restaurants Saw Record-Low Sales, Traffic The Week Before Christmas
Wednesday 30th December - 3:52 pm
The week leading up to Christmas broke records in the restaurant industry this year, but not in a good way. For the week that ended Dec. 20, eating establishments posted ...Today In Payments Around The World: Mytheresa’s Parent Files For IPO; Ant Considers Moving Financial Services To Holding Company
Tuesday 29th December - 11:42 am
In today’s top payments news around the world, Mytheresa parent company MYT Netherlands Parent B.V. said it has filed a registration statement to go public, while Jack Ma’s Ant Group ...Report: Zomato Teams With InCred For Loans To Restaurants In India
Monday 28th December - 10:13 pm
In an effort to provide credit facilities to its eatery partners, India-based food delivery platform Zomato is said to have collaborated with FinTech firm InCred. The country’s flourishing food delivery ...Stimulus Round Two: Smaller 'Second Draw' PPP Loans Come With More Rules And Breaks
Monday 28th December - 2:21 pm
One of the largest components of the now-signed second stimulus bill is $284 billion to support small business through a rebooted and revised Paycheck Protection Program (PPP) lending program that ...Integrated Digital Loyalty Is Dining Table Stakes For 2021
Thursday 24th December - 9:30 am
We’re all pretty clear on what happened this year in mobile order-ahead (MOA) dining and its twin, the “order to eat” (OTE) phenomenon. Only, it’s not a singularity. This is ...Dining 2020: The Year The Bright Lines Between Restaurants And Grocery Stores Blurred
Thursday 24th December - 4:00 am
COVID-19 in many key regards bears an uncanny resemblance to a bad dinner guest.
It showed up uninvited, proceeded to make itself the center of attention by dominating every possible conversation, ...Burger King To Give Some Venmo Users $1 To Promote New Dollar Menu
Wednesday 23rd December - 5:02 pm
Burger King has launched a new promotion called the “$1 Your Way Menu” and in conjunction will put $1 in some Venmo users’ accounts through Dec. 28, the day the ...Restaurants Combining Mobile Order-Ahead And Loyalty Into Tasty Digital Dish
Wednesday 23rd December - 3:50 pm
Restaurants of every size and description experienced a polar shift this year in how they interact with and serve a public under constant fear of illness or loss of income. ...States Roll Out Most Stringent COVID Restrictions Since Spring
Wednesday 23rd December - 3:29 pm
More states are imposing the most stringent restrictions on gatherings since the spring, The Wall Street Journal (WSJ) reported Wednesday (Dec. 23).
Officials are asking the public to avoid gatherings and ...Today In Payments: Trump Blasts COVID Relief Package; Goldman Testing Wealth Management App For The Masses
Wednesday 23rd December - 3:00 pm
In today’s top news, President Trump called for more money in stimulus checks, and Goldman Sachs is testing a wealth management app for the masses. Plus, consumer confidence in the ...Michigan Gov Whitmer Extends SNAP Use To Local Restaurants, Shops
Wednesday 23rd December - 2:16 pm
Gov. Gretchen Whitmer is extending assistance to local restaurants and small businesses by way of Supplemental Nutrition Assistance Program (SNAP) benefits, ABC reported on Wednesday (Dec. 23).
A new provision passed ...Deep Dive: What Separated The Top Restaurants From The Rest In 2020
Wednesday 23rd December - 8:00 am
The pandemic’s onset in March gave sudden urgency to the importance of having digital sales channels, and restaurants that could not quickly pivot to provide these capabilities missed out on ...Restaurant Owners Say New PPP Package Falls Short
Tuesday 22nd December - 3:13 pm
After what has been several months of debate, negotiation, sabre rattling and compromise, the United States Congress has finally passed a second round of stimulus, making it in under the ...Shake Shack On Tapping AI And Other Tools To Optimize The Customer Experience
Tuesday 22nd December - 8:00 am
Fast-tracking digital investments has not only become a priority for QSRs during the pandemic, but a necessity, says Steph So, head of digital experience for Shake Shack. She details how ...Paytronix CEO Robbins Says DoorDash Still Has A Lot To Prove
Tuesday 22nd December - 4:00 am
DoorDash’s initial public offering (IPO) and sudden stock price surge has created no shortage of conversation in the dining landscape. Experts and analysts are rushing to figure out whether DoorDash’s ...Today In Payments: Rent-A-Center Acquires Acima; FIS, Global Payments Eyed Merger
Monday 21st December - 3:00 pm
In today’s top news, Rent-A-Center acquires Acima, FIS and Global Payments discussed a merger and the U.S. Senate reached a deal for a new stimulus package.
Rent-A-Center Acquires Acima For Virtual ...Mobile Order-Ahead Tech Keeps Restaurants One Bite Ahead Of Fraudsters
Monday 21st December - 10:30 am
The National Restaurant Association estimates that something like 100,000 eateries have closed either for now or forever, as health fears have struck at the heart of dining out.
After a revenue ...Restaurants Undergo Massive COVID-Era Redesign
Monday 21st December - 6:00 am
The typical Hollywood portrayal of the fast-food drive-thru experience includes an unintelligible conversation with a clerk, made worse by a lousy speaker system and an outdated menu that’s missing letters ...Burger Intelligence: Shake Shack AI Takes Ordering, Customer Experience To The Next Level
Monday 21st December - 4:03 am
The pandemic has upended how we order meals at restaurants, how we pay and, ultimately, how we eat. These transformational shifts are, in turn, affecting how quick-service restaurants (QSRs) engage ...Vendors, Landlords And Banks Start Ending Pandemic Breaks Given To Restaurants
Sunday 20th December - 11:49 pm
Independent restaurants that have staggered through the pandemic are running out of time, raising the specter of a wave closings in the next few months, the Wall Street Journal reports.
The ...Five Takeaways From The Restaurant Readiness Index
Friday 18th December - 1:52 pm
There was a lot of action in the restaurant and QSR business this week, as Olive Garden owner Darden’s reported a 19 percent drop in earnings and city-based Sweetgreen announced ...Darden Reports 19.4 Pct Drop In Same-Store Sales, Launches ‘Curbside I’m Here’ Amid Pandemic
Friday 18th December - 11:55 am
Darden Restaurants, Inc. reported Friday (Dec. 18) as part of its fiscal Q2 2021 earnings that total sales dropped 19.4 percent — fueled by a 20.6 percent drop in blended ...Deep Dive: How 2020’s Fraud Trends Will Shape Security Measures Going Forward
Friday 18th December - 8:45 am
The past year has been — by almost any measure — one of the hardest ever for the restaurant industry, with the ongoing pandemic hurting few sectors more than hospitality ...Study: The 12 Features That Have Helped Restaurants Make 2020’s Digital Shift — And Drive Sales
Friday 18th December - 4:00 am
In the face of the global pandemic, restaurant chains have had to alter their service operations to accommodate social distancing requirements and the new normal as we know it. Today, ...ChowNow On How Independent Eateries Can Navigate Pandemic-Related Challenges
Thursday 17th December - 7:45 am
The pandemic devastated the restaurant industry this year, with independent eateries especially taking a hit from the surge in digital fraud — mainly the testing of stolen credit cards on ...National Restaurant Association Framework Aims To Close Gap Between Restaurants And Aggregators
Wednesday 16th December - 5:58 pm
Amid the commission caps, and amid the pandemic’s tailwind that has spurred a great digital shift toward food delivery through online channels – might eateries and aggregators be partnering to ...ChowNow: AI Helps Independent Restaurants Fight The Growing Threat of Digital Fraud
Wednesday 16th December - 4:03 am
More than 100,000 eateries — or about one in six restaurants nationwide — have closed due to the pandemic, according to National Restaurant Association estimates. The industry as a whole lost ...DoorDash And Uber Fee Hikes Will Test Business Model – And Restaurants’ Patience
Tuesday 15th December - 5:53 pm
Six weeks after securing passage of the Proposition 22 ballot measure that overturned a California law requiring part-time workers to be reclassified as employees, two of its biggest backers have rolled out ...COVID Surge Prompts Gov. Cuomo To Again Shutter NYC Indoor Dining
Friday 11th December - 3:04 pm
The struggling New York City restaurant industry was dealt a blow on Friday (Dec. 11) when New York Gov. Andrew Cuomo ordered indoor dining to cease effective Monday (Dec. 14) ...Starbucks Shifts 45 Pct Of Stores Toward Drive-Thru, Order Ahead
Thursday 10th December - 5:29 pm
The pandemic has shifted some business models — permanently. Even those retailers that rely on brick-and-mortar operations are seeing a change in how consumers order and want to pick up what ...Grubhub Offers Restaurants New Tools For Commission-Free Ordering
Tuesday 8th December - 5:11 pm
Online food delivery platform Grubhub is providing restaurants with new tools for commission-free orders as the second wave of the pandemic triggers new dining room closures and capacity restrictions.
“It’s never ...Restaurant Industry: Over Half-Million Eateries In ‘Economic Free Fall’
Tuesday 8th December - 3:47 pm
Over 110,000 restaurants have shuttered since the start of the COVID-19 pandemic and another 500,000-plus establishments are in an “economic free fall,” the National Restaurant Association said in a letter ...Square Teams With DoorDash For On-Demand Delivery
Tuesday 8th December - 12:55 pm
Square has brought DoorDash onto its on-demand delivery platform for Square online sellers, who can harness a countrywide network of Dashers as a fulfillment choice via a new partnership with ...Wendy’s, Uber Eats Harness Power Of Pop Culture Promotion
Tuesday 8th December - 12:31 pm
The PlayStation 5 and Microsoft Xbox Series X are the two big next-generation gaming consoles coming out this Christmas that parents and gamers worldwide are struggling to get their hands on. But ...With Capped Fees, Dining Aggregators May Face Tough Post-Covid Future
Tuesday 8th December - 10:48 am
There’s the old joke: A business loses money on every sale. But the owner has a smile on her face – and when asked what the plan is to be ...New York Indoor Dining Will Likely Be Halted If Hospitalizations Don’t Stabilize
Monday 7th December - 3:47 pm
Amid growing COVID-19 hospitalizations in New York, officials are revising indoor dining guidelines to include new restrictions if the rate doesn’t stabilize.
Further, the government’s top infectious disease expert Dr. Anthony ...
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