Consumers’ preference for mobile order-ahead is now driving how physical restaurants are designed and renovated. Nowhere is this change more pronounced than in the coffee industry, from giants like Starbucks building pickup-only locations to smaller chains like Caribou Coffee renovating locations with dedicated pickup windows....
Gift cards are a popular revenue stream for quick-service restaurants (QSRs), largely for the same reasons they are popular among retail businesses of all types: They bring in new customers, promote loyalty among existing customers and create additional revenues when customers exceed the value of...
Wahlburgers is one of the latest entrants in mobile order-ahead, launching its WahlClub mobile app two months ago across 19 states. But much like any ordering app, it has already encountered the challenge of keeping mobile ordering seamless without lowering its fraud defenses. In this...
Mobile order-ahead has had an outsized impact on the entire restaurant industry, with a recent study finding that only 15 percent of restaurant meals are eaten on-premises, down from 40 percent several years ago. This is largely due to the increasing prevalence of delivery, which...
A top priority among quick-service restaurants (QSRs) is protecting against bad actors who can make off with untold sums if left unchecked. Mobile app developers and restaurant owners are thus pouring resources into countering threats and avoiding data breaches that harm both them and...
Sports arenas are embracing mobile ordering to help consumers skip long concession lines, and avoid missing out on the action. Yet, offering mobile ordering isn't without its security challenges. In this month’s Mobile Order-Ahead Tracker, PYMNTS talks with Dustin Hemesath, FanFood co-founder about how text-based...
New complexities and frictions are emerging every day as the mobile order-ahead industry continues to grow. One of the hotter flashpoints of the scene pits in-house ordering apps up against third-party ordering platforms. Which side QSRs pick in this battle typically comes down to size....
Chick-fil-A has announced the launch of dine-in mobile ordering, allowing diners to order ahead before arriving to eat at one the fast-food chain’s locations. After testing out the service in select markets for a few months, the service is rolling out to Chick-fil-A customers nationwide...
New York City Council Member Mark Gjonaj says the food delivery app Grubhub is hurting restaurant profits by charging fees that are too high, The New York Times reported on Monday (Sept. 30). Grubhub, the parent company of Seamless, maintains that the fees charged to...
