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As retailers look to offer positive payment experiences to shoppers to keep them coming back, a significant share sees false declines as a sticking point, PYMNTS Intelligence research shows. By the ...

Amid ongoing financial pressures, consumers are making difficult decisions about which subscriptions provide enough value to keep and which to cancel, and against this backdrop, TechCrunch has found its subscription ...

Subscription companies lose an average of 9% of sales to failed payments. However, the top-performing merchants recover 60% of failed payments, saving ones that would have otherwise been lost, according to ...

Top-performing retail subscription merchants offer their customers the option to take a step back, while merchants that do not provide this kind of flexibility tend to struggle. By the Numbers The December ...

Understanding subscriber preferences is the lifeblood of subscription commerce — even more so in a digital economy. Subscription businesses that ignore this do so at their peril: Our research finds ...

In the last two years, due to persistent inflation and consumers returning to normal life, retail product subscriptions have steadily decreased from pandemic boom times to reach levels equivalent to ...

With the subscription market becoming increasingly crowded, merchants need to be aware of the factors that may lead to the cancellation of loyal subscribers. PYMNTS Intelligence finds that, when it ...

With consumers getting pre-portioned ingredients from online subscriptions, PYMNTS Intelligence reveals, many are spending less time shopping for groceries in stores. By the Numbers The report “The Replenish Economy: A Household Supply ...

As subscription merchants look to meet consumers’ evolving expectations, flexible plans are becoming an industry standard. By the Numbers The recent PYMNTS Intelligence study “The Replenish Economy: A Household Supply Deep Dive,” ...

Retail subscriptions represent a key growth segment for online merchants. Not only do 4 in 10 millennials satisfy most or all their shopping needs via retail subscriptions, but sizeable shares ...

Failed payments have an impact on customer churn in the subscription business industry. Among all possible causes, declined card payments account for 50% of all customer churn, per market research, suggesting ...

When consumers with retail subscriptions subscribe to new services, PYMNTS Intelligence reveals, they are more likely to stick with what they know than to branch out to new kinds of ...

When it comes to gaining and maintaining customers in the competitive retail subscriptions space, PYMNTS Intelligence reveals, offering the ability for consumers to pause and resume service as they please ...

Most retail subscription products saw subscriber declines in the last year across demographic groups and subscription modalities, causing top providers to redouble efforts to regain customers.  These are some of the ...

As subscription services target younger consumers, Generation Z is proving to prefer shorter stints over long-term commitments. According to findings from PYMNTS Intelligence’s study “The Subscription Commerce Readiness Report: The Loyalty ...

Various industries are looking into artificial intelligence (AI) and the labor and cost-saving efficiencies it promises. When it comes to leveraging the technology’s novel capabilities for enhancing payments, the question is ...

Subscription management and recurring billing provider sticky.io has partnered with payment decline management firm FlexCharge. This collaboration, announced Tuesday (Oct. 17), aims to address the issue of cart abandonment and lost revenue due to ...

Subscribers want a smooth shopping experience: Data from several PYMNTS Intelligence studies shows that 27% of users are likely to cancel their subscriptions if they experience any service interruption due ...

The retail subscription industry has experienced significant growth in recent years, with providers offering a wide range of subscription models to cater to evolving consumer preferences.  In “The Impact of Subscription ...

In the highly competitive world of retail subscription commerce, winning over loyal customers is crucial for providers to secure a lion’s share of revenue. In “How Retail Subscription Merchants Can Win ...

In the world of retail subscription commerce, loyal subscribers play a crucial role in driving revenue and are essential for the success and survival of merchants.  In “Subscription Commerce Readiness Report: ...

The most lucrative retail subscription customers are discerning consumers who fall into two groups: multi-model subscribers with a balanced portfolio of different subscription types and VIP subscribers attracted to special ...

The flexibility of the platform subscription model is being put to the test. And to staunch churn and keep new customers coming on board, tweaking the pricing of what’s on offer ...

Subscription firms face pressures they wouldn’t have expected just a few months ago. Brian Bogosian, CEO of sticky.io, told Karen Webster in an interview that the success of recurring subscriptions — where ...

There are as many ways to do business as there are businesses themselves. And each of those organizations has their own “One Thing” that they consider to be all-important in driving ...

Retail subscription commerce has become increasingly popular, with more consumers asking for easier ways to seek out new content and services in a curated environment. And there’s data to back it ...

In the competitive retail subscription space, offering flexible plan options is strongly linked with merchants’ success. By the Numbers PYMNTS’ study “Decision Guide – How Retail Subscription Merchants Can Win and Retain ...

For eCommerce merchants, if you aren’t first, you might as well be last. While not a golden rule, in today’s fast-evolving environment, the quote rings truer than it otherwise would. The pace ...

Loyal subscribers are worth their weight in gold to retail subscription merchants. A subgroup of loyal customers we called “loyalists” yield higher lifetime value (LTV) to providers than other groups ...

The year is half over. Looking out at the balance of 2023, Brian Bogosian, CEO of sticky.io, said subscription models face a test as consumers re-examine their budgets, and, as ever, churn is ...

The retail subscription sector is feeling the pain of financially tapped-out consumers or those simply disenchanted with the workings of subscription plans, making retention strategies and increasing lifetime value (LTV) ...

The retail subscriptions industry is losing momentum as economic pressures cause subscribers to shift behaviors and reevaluate their subscriptions. PYMNTS’ research identifies “loyalists” as a crucial subscriber group responsible for 79% ...

Consumers love their retail subscriptions, but inflation has forced a wave of cancellations, and merchants need to use every tool at their disposal — including making an emotional connection — ...

Despite belt-tightening among consumers, retail subscriptions proved resilient in the first quarter and show no signs of weakening, offering proof points on the power of personalization and convenience when consumers ...

There’s never been a riskier time for streaming subscriptions to increase prices, but for the major streaming services prices have kept edging up, which could exacerbate the “keep or cut” ...

Consumers across the board are cutting back on retail subscriptions and have been for some time. This trend is likely to continue, as about 17% of retail subscribers are either ...

Consumer use of retail subscriptions started rebounding across most demographic groups in the first quarter of 2023, rising 11% since September 2022 and showing the resilient appeal of these services, ...

Despite economic uncertainty, retail product subscriptions have proven resilient. February 2023 saw an 11% increase in retail product subscribers compared to September 2022, suggesting that the subscription market remains robust. For ...

The subscription bubble that formed during the pandemic is bursting in slow motion as consumers continue trimming their streaming entertainment and retail subscriptions one by one, as is also true ...

Competition in the eCommerce space is increasing as customer acquisition costs continue to rise.  Thomas Marks, head of growth at sticky.io, attributes the growing competition to new eCommerce businesses bursting onto the ...

The freewheeling sign-ups of the pandemic era are now the good old days as subscription merchants are having to be smarter to retain customers, to say nothing of acquiring new ...

After 2022’s “great unsubscribe,” subscription brands are hyper-focused on strengthening retention for the year ahead. That’s what Thomas Marks, head of growth at eCommerce subscription management and recurring billing platform sticky.io, ...

As consumers reduce their monthly spending, PYMNTS data reveals many prioritize tangible products over certain services. The Context As consumers make difficult choices about which recurring payments stay and which they have ...

It’s been a tough time for subscription businesses, especially for direct-to-consumer (D2C) companies focused on retail. PYMNTS’ research noted that the average subscription per retail subscriber dropped in September to 2.9, ...

Amid inflation, about half of subscription businesses expect a difficult year ahead for customer acquisition. By the Numbers For PYMNTS’ recent study “The State Of Subscription Business: Best Practices And Business Performance ...

In 2023, D2C companies relying on recurring payments may need to rethink their business model. In an interview with PYMNTS, Matthew Berk, CEO and co-founder of direct-to-consumer (D2C) coffee company Bean ...

It’s been a year of transitions for the subscription business, creating question marks for 2023. Invoking “the great unsubscribe” became commonplace in 2022 as inflation-beset consumers had to pick and choose ...

Subscription merchants are turning to tech to help reduce credit card chargebacks that eat up revenue and increase churn. The latest “Subscription Commerce Conversion Index: Subscribers Seek Affordability And Convenience,” a ...

With data showing consumers cutting back retail subscriptions, merchants must rethink how to reduce churn. And with more subscribers reining in spending, sticky.io President and CEO Brian Bogosian said the “do I really need this” ...

Research shows consumers are dropping retail subscriptions, yet coffee is in its own category. One part essential commodity, one part affordable luxury, consumers’ caffeine fix is not to be messed with, ...

As consumers reevaluate subscriptions amid inflation, new data shows beauty memberships are the most vulnerable. In fact, a greater share of customers is cutting out their subscriptions to beauty products than ...

Facing ongoing macroeconomic pressure, many direct-to-consumer subscription companies are being forced to adjust. Consumers are tightening their belts, cutting down their subscriptions. According to this month’s edition of the Subscription Commerce ...

Subscription commerce platform provider sticky.io has appointed Spencer Watts as its new chief financial officer (CFO).  Watts moves to the company from WooCommerce, where he served as both CFO and chief operating officer (COO) and ...

Amid a broader trend of consumers trimming retail box subscriptions, streaming entertainment looks to be a defiant holdout. Not only has it held onto the attention and budget allocation of ...

As pretty much any retailer and brand can attest, acquiring and retaining subscription customers in a good economy — particularly high-value ones — is no easy task, but when the ...

Inflation is changing consumer behavior — and not just in terms of shoppers looking for bargains. Many consumers are on the verge of eliminating subscriptions that do not maximize affordability ...

The evolution of subscription commerce continues as consumers become more demanding and exacting in what they want — and expect —  from monthly retail boxes. It’s a shift that has ...

As consumers continue to seek value in the face of rising prices, subscription services may be missing out if they are not offering special deals and discounts. By the Numbers Research from ...

To borrow from an old holiday chestnut, ‘tis the season for financial scams and cheaters, as the wicked work of fraudsters gets an added bump from consumer fraud that tends ...

Many consumers “cheat” subscriptions to get free benefits. Yet the way that they cheat depends on the type of subscription they have. For the September edition of PYMNTS’ Subscription Commerce Conversion ...

As subscription commerce moves from the pandemic sign-up wave to consumers being more selective and wanting more control, subscription providers are enhancing business models to deliver more value at a ...

Core tools and tactics are similar among retail subscriptions, but guiding consumers to keep a beloved but nonessential subscription is a nuanced set of interactions that vary widely. In an On ...

Many consumers using online subscription services have developed staying one step ahead of having to pay for them into an art form — a fact of life for companies offering ...

While panning PYMNTS’ weekly stream of research and surveys, an unexpected thread of mistrust, misperception and misuse emerged, involving both consumers and businesses, that wove through a range of seemingly ...

Scaling a subscription business is often a matter of growth through other means — and what first attracts consumers to a service may not be what keeps them engaged over ...

As the belt-tightening continues across categories, subscription services are seeing slight declines, adding fuel to the fire over subscription “cheaters” who use the services of legit subscribers surreptitiously, which is ...

The pandemic accelerated the popularity of subscription-based pricing, and 23% of U.S. consumers now have at least one retail product subscription. However, amid a year characterized by inflation, our data ...

With news that Amazon is sunsetting its Amazon Care healthcare initiative, Peloton’s pivot to a more open ecosystem for its app and content and upbeat outlooks for the battered buy ...

Is inflation causing a “great unsubscribe,” or is it more a case of consumers becoming increasingly selective about their retail subscriptions? The truth is likely somewhere in between. Tracking shifts in ...

Consumers’ use of retail subscriptions remained relatively stable in May after falling in March.  The average U.S. consumer now has 3.9 retail subscriptions, according to the “Subscription Commerce Conversion Index,” a ...

If you’ve sensed a growing sense of urgency from your streaming provider or meal delivery service lately, you aren’t just imagining things. Subscription companies are under pressure to keep customers, and ...

Subscriptions are getting a going-over by consumers at a time of high inflation, but cost isn’t always the main consideration for keeping or cancelling, especially for the millennial and Gen ...

Subscribers greeted inflation with a slight yawn in the second quarter as consumers adjusted their mix but keep subscribing in droves despite storm clouds over the economy. In the latest Subscription ...

Merchants are taking the battle for consumer engagement seriously and broadening subscribers’ range of options, a critical pivot reflecting the reality that pricing is taking a backseat to fun and ...

Subscription commerce platform sticky.io has appointed Gabby Cohen to its board of directors, according to a news release Friday (June 24). “Gabby is a seasoned executive in eCommerce building direct-to-consumer brands ...