Report: Businesses Challenged to Close The Consumer Biometric Perception vs Use Gap

Authenticating Identities In The Digital Economy

More than half of U.S. consumers think biometric authentication methods are faster, more convenient and more trustworthy than passwords or PINs — so why are less than 10% using them? In “Authenticating Identities In The Digital Economy,” PYMNTS, in collaboration with Mitek, surveyed more than 2,200 consumers to better define this perception versus use gap and identify ways businesses can boost usage.

Inside the December Report
  • 10%: Share of consumers who reported an incident of fraud involving their debit or credit card accounts
  • 69%: Portion of consumers who trust service providers more when they are transparent about their reasons for asking users to revalidate their identities
  • 12%: Share of Generation Z consumers who prefer manual authentication on mobile devices

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