Payments 2021

B2B Payments 2021: Assessing The Gaps And Digital Opportunities Businesses can spend as much as 3 percent of their annual sales to support their business payments operations, with some sectors spending even more. PYMNTS surveyed 459 payments decision-makers at technology firms, educational institutions and travel companies in the U.S. to identify their business payments gaps and the five innovations they say will streamline those payment flows and reduce costs.
Inside the January study:
  • 22 percent: Share of businesses that cite not having real-time access to payments data as a payments friction
  • 46 percent: Portion of technology firms that consider cost when judging the efficiency of their AR operations
  • 39 percent: Share of education institutions looking to expand their vendor relationships to improve their payments operations

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