Global Digital Shopping

The Global Digital Shopping Index: U.S. Edition examines how consumers’ shopping habits and preferences are shifting amid historic social and economic change. It also reveals how merchants can develop digital strategies to navigate the shifting retail landscape. The report, a collaboration with Cybersource, is based on a survey of 2,170 U.S. consumers and 500 U.S. merchants.
Key Findings in the Study Include:
  • 60 percent: Increase in the share of purchases made with digital devices since March
  • 25 percent: Share of consumers overall who prefer wholly digital shopping experiences
  • 28 percent: Post-pandemic increase in the share of consumers who prefer cross-channel shopping experiences

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