Instant Payments Emerge As Key Factor For Winning Customer Loyalty

Disbursements Satisfaction Playbook: Leveraging Instant Payment Access To Drive Engagement

Being paid instantly is no longer a choice but a necessity for one-third of consumers and microbusinesses that also say they are unlikely to continue a relationship with a business that does not offer it. In the latest edition of the Disbursements Satisfaction Playbook, PYMNTS surveyed 5,000 consumers and 1,000 businesses to examine the impact of instant disbursements on long-term customer loyalty.

Inside the January Playbook
  • 68 percent: Portion of payors that are willing to pay a fixed fee to offer instant payments for free
  • 67 percent: Share of microbusinesses that say free instant payment options would boost their loyalty as clients
  • 20 percent: Share of consumers who are willing to pay to receive instant nongovernment disbursements

    First Name*

    Last Name*

    Title*

    Company*

    Country*

    Work Email*

    BY COMPLETING THIS FORM, I HAVE READ AND ACKNOWLEDGED THE TERMS AND CONDITIONS. 

    Disbursements Satisfaction Report

    Instant Payouts Reach an Inflection Point
    Insurance Disbursements Brief 2022
    Disbursements Satisfaction Series: The Role Of FinTechs
    Disbursements Satisfaction Report 2022 - September 2022
    The State Of Consumer Disbursements: Who Pays Consumers — And How Quickly
    Fixing Small Business Payments: How Instant Payments Help Buyers Solve The Ad Hoc Payments Problem
    Disbursements Satisfaction Playbook: Sizing the Choice Gap
    Disbursements Satisfaction Playbook: Who Pays, Who Collects and What Payment Methods Are Used
    Disbursements Satisfaction 2020: Monetizing Payout Choice
    Disbursement Satisfaction Report: Monetizing Payout Choice
    Disbursement Satisfaction Report - October 2019
    Disbursement Satisfaction Index - March 2019
    Disbursement Satisfaction Index - June 2018