NEW REPORT: Closing The Demand-Access Gap In Disbursement Choice

Disbursements Satisfaction Playbook: Sizing the Choice Gap

Here’s why so few consumers have instant payments as an option for how disbursements are made: Six in 10 consumers want instant disbursements but only three in 10 payers think their business is at risk if they do not offer it. In the Disbursement Satisfaction Playbook: Sizing The Choice Gap, PYMNTS surveyed 5,145 consumers and found that consumers would rather switch than fight when instant is not on the disbursements menu.

Inside the December Playbook

72 percent: Share of microbusinesses that would choose instant payments because they are a fast way to be paid
68 percent: Portion of baby boomer and senior consumers who are unfamiliar with instant payments
47 percent: Share of consumers who live paycheck to paycheck and struggle to pay their bills who are very likely to choose instant payments