Report: Merchants Overestimate Their Own Dispute-Resolution Skills
New PYMNTS data show that 92% of merchants who outsource dispute resolution still kept their losses well below 1% of revenue.
In "Dispute-Prevention Solutions: Third-Party Tools Limit Dispute-Related Losses," a collaboration with Verifi, PYMNTS surveyed 301 merchants in four business categories to explore their management of disputed card transactions and their systems’ effectiveness at limiting fraud losses.