Dispute-Prevention Solutions: Small Firms Demonstrate The Power Of Third-Party Tools

Why Small Businesses Outperform Larger Rivals in Preventing Disputes  Although two-thirds of businesses with more than $1 billion in revenue use in-house tools to prevent disputes, PYMNTS’ survey of 301 merchants find that the outsourced options smaller firms prefer got the job done for less. For more, read “Dispute-Prevention Solutions: Small Firms Demonstrate The Power Of Third-Party Tools,” a collaboration with Verifi.
Inside the September Playbook
  • 0.51%: Portion of annual revenue lost to disputed card transactions by businesses with more than $1 billion in sales
  • 74%: Portion of businesses with $500 million to $1 billion in annual sales that adopted third-party dispute-resolution tools to reduce disputed card transactions’ impact on their operations
  • 21%: Share of businesses with annual revenues of $20 million to $100 million that believe their dispute-management tools are very or extremely effective

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    Dispute-Prevention Solutions Report

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