ENTERPRISE RETAIL GROCERY

Cost, convenience and product choice are consumers’ three most important factors when picking grocery retailers. This means it is more important than ever for grocery chains to reimagine customer interactions online and offline as well as leverage relationships to retain loyalty in the competitive space. PYMNTS surveys more than 2,500 customers to understand what they are buying, where they are shopping and why they prefer one grocery chain over another. A PYMNTS special report
Inside the OCTOBER Study
  • Groceries or food-at-home products make up 20 percent of all consumer retail spending
  • Cost, convenience and product choice are the three key factors for consumers when choosing grocery retailers
  • The average customer spends more than $4,000 a year on food and makes more than 40 visits to grocery stores annually

PYMNTS Reports

Focus on Europe
How Consumers Want to Live in the Voice Economy
Traditional FIs Fight Digital Alternatives For Consumer Trust
Changes in Grocery Shopping Habits and Perception
Streamlining Bill Payment: How Frictionless Experiences Drive Customer Engagement
Online Sellers: The Future Is Multichannel
The Benefits Of Membership: Mass Retailers And Subscription
Digital Care Connection: How Telehealth And Digital Payments Can Expand Mental Healthcare Access
Mass Payments
Inspiring Trust In The New Digital Economy
AskPYMNTS: What Is A Bank? What U.S. Consumers Think About The Key Issues Driving The Connected Economy
VIRTUAL REALITY IN RETAIL
Connected Consumer