Only One-Third of eCommerce Merchants Know if Fraud Caused a Failed Payment

Fraud Management, False Declines and Improved Profitability

Not knowing whether a transaction is fraud or a false positive costs U.S. eCommerce merchants $81 billion in 2023, according to PYMNTS Intelligence. A new study of 300 eCommerce executives, “Fraud Management, False Declines and Improved Profitability,” a collaboration with Nuvei, examines why these firms struggle to make the right call at checkout.

Inside the November Report
  • 11%: Average share of online transactions by eCommerce merchants that fail
  • 61%: Portion of fraud that merchants attribute to technology-driven activity
  • 86%: Share of eCommerce firms that report increased profitability from proactive support from PSPs

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