Hospitality Workers Choose Digital Instant Tip Payouts, Yet Only Half of Employers Deliver

Generation Instant: Hospitality and Tips

Eight in 10 hospitality workers select instant transfers for digital tip payouts if given the choice. Yet, PYMNTS Intelligence’s recent survey of 2,606 U.S. consumers, “Generation Instant: Hospitality and Tips,” a collaboration with Ingo Money, finds that only 48% of hospitality workers have this opportunity, and 44% are given no choice at all.

Inside the October Data Brief
  • 58%: Portion of hospitality workers who received their tips in cash the most often in the last year
  • 85%: Share of workers receiving tips via digital instant payments who are highly satisfied with this payout method
  • 81%: Portion of hospitality workers who choose instant payments for their convenience

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