Cross-Border Merchant Friction

The Cross-Border Merchant Friction Index, a PYMNTS and FastSpring collaboration, analyzes the key friction points experienced by consumers browsing, shopping and paying for purchases on global eCommerce sites. The report examines the checkout processes of 260 EU and U.S.-based B2B and B2C eCommerce sites from across 12 industries and highlights the key traits that can help merchants enhance their checkout experiences.
Inside the November Index
  • 42 percent: Share of security and utility eTailers offering optional profiles
  • 90 percent: Portion of digital product eTailers with mobile-optimized sites
  • 57 percent: Share of European digital product eTailers employing IP recognition

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    Cross-Border Merchant Friction Report

    The Cross-Border Merchant Friction Index