NEW DATA: 66% Of Consumers Skip Their Banks' Bill Pay Services
Two-thirds of consumers choose to pay their bills directly with billers rather than using their banks’ bill payment services. In The Flexibility Factor: Mapping Consumer Demand For Bill Payment Innovation, a PYMNTS and
BillGO collaboration, we asked over 2,200 consumers what it would take for them to make the bank, and not the biller, their bill payment go-to.