Wellness and Affordability: How Payments Practices Create Positive Patient Experiences

Report: Only One-Third of Patients Get Healthcare Cost Estimates Before Visits Almost 90% of U.S. patients believe knowing what they owe healthcare providers in advance would help them plan, yet less than one-third actually receive cost estimates before their visits. The Wellness And Affordability report, a PYMNTS and CareCredit collaboration, surveyed more than 3,500 U.S. consumers to examine how cost transparency and payment flexibility help medical providers keep patients satisfied and loyal.
Inside the January Report
  • 21%: Share of consumers who opted out of medical care with cost being the most important factor
  • 89%: Portion of patients who consider knowing their bill and making a payment before their visit to be an easy way to pay
  • 59%: Share of patients who would consider leaving their healthcare provider due to services not being covered

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