Source: en.wikipedia.org
The big day has finally arrived: the new iPhones (and the rest of Apple’s fall lineup of devices) will finally get their big public introduction...
Businesses that fail to comply with anti-money laundering (AML) and know your customer (KYC) regulations risk major regulator fines and irreparable damage to customer relationships...
Documents leaked to The Guardian about a future Siri update detail the ability to have a “back-and-forth conversation about health problems,” BGR.com reported on Sunday...
The insurance industry has a reputation for slow procedures and even slower payments, and the claims process still often requires customers to deal with depositing...
Call centers are starting to move away from KBA as new technologies emerge. The number of facilities looking for alternatives has doubled since 2018, with...
Uber drivers and Airbnb hosts expect to be paid instantly, yet insurance claims payouts for their car accidents or home repairs are still a slow,...
Today in the payments news roundup, almost 40 percent of U.S. workers are engaged with the gig economy at some level, and most of them...
Banks are turning to tools like voiceprint tech and fingerprint verification to deliver a personalized, yet secure, experience for customers who use their call centers,...
The latest Call Center Commerce Tracker looks at how call centers are using artificial intelligence (AI) and biometrics to keep customers satisfied and safe, as...