Source: en.wikipedia.org
Fraudsters are muscling their way into new territories when it comes to how they approach consumers for their personal information. As such, both banks and...
Uber AI, the ride-hailing company’s artificial intelligence division, has released an open-source AI platform called the Plato Research Dialogue System, according to a report by...
Criminals are not the only elements that can vex financial institutions when it comes to protecting against money laundering. False positives — instances of potential...
For better or worse, call centers are often retailers’ public face. Customer service can make a stronger impression on consumers than other factors like price,...
Slow service doesn't fly when customers connect with airlines across different channels. That's why airlines are turning to artificial intelligence (AI) to give human agents...
Businesses evolve and so does fraud. The data is out there to help separate good transactions from bad, but not all data is equal. Rich...
Consumers today want more from customer service than a long wait time and broad answers when getting through to a human agent by phone. To...
In the pre-digital age of financial services, AML/KYC was a very slow process. The government would put out their lists of sanctioned entities – hostile...
It can be difficult these days to remember the almost idyllic promise of social media when it first entered the general consumer consciousness. That’s not...