PYMNTS-MonitorEdge-May-2024

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Metro Cash And Carry Launches App To Help India Shops Digitize
Metro Cash And Carry Launches App To Help India Shops Digitize
August 05, 2019  |  eCommerce

The Indian arm of German retailer Metro Cash and Carry has announced the launch of an app for kirana stores, allowing retailers to order stock,...

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Google-Owned Waze Expands Carpooling Features
Google-Owned Waze Expands Carpooling Features
July 29, 2019  |  Ridesharing

Waze, the GPS app owned by Google since 2013, announced that it is launching a new Carpool feature that allows users to invite multiple riders...

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Uber, Yandex To Acquire Russian Taxi Service Vezyot
Uber, Yandex To Acquire Russian Taxi Service Vezyot
July 15, 2019  |  Partnerships / Acquisitions

Yandex has announced that MLU B.V., its ride-sharing and food delivery joint venture with Uber, has agreed to acquire the IP and call-centers of Russia’s...

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WeSwap P2P Currency Exchange Seeks $2.89M In Crowdfunding
WeSwap P2P Currency Exchange Seeks $2.89M In Crowdfunding
July 14, 2019  |  Investments

After hitting the 500,000 user mark, currency exchange service WeSwap has rolled out a Seedrs crowdfunding round. The company is seeking a £2.3 million ($2.89...

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Samsung Pay Offers Payments, Credit To Indian Marketplaces
Samsung Pay Offers Payments, Credit To Indian Marketplaces
July 14, 2019  |  Partnerships / Acquisitions

Samsung has reached an agreement with an online marketplace for financial products in India that will allow consumers to apply for credit cards and loans...

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Umbrella Raises $5M To Connect Seniors With Gig Workers
Umbrella Raises $5M To Connect Seniors With Gig Workers
July 12, 2019  |  Mobile Applications

An app meant to promote community for baby boomers called Umbrella has raised $5 million in a seed round led by Thrive Capital, with participation...

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UK Lender Starling Loses Four Executive Employees
UK Lender Starling Loses Four Executive Employees
July 12, 2019  |  Banking

Amid expansion efforts of U.K. digital bank Starling, several senior executives — including Julian Sawyer, Starling’s co-founder and chief operating officer — have left this...

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Are Consumers Ready For Chatbot Customer Service?
Are Consumers Ready For Chatbot Customer Service?
July 12, 2019  |  Commerce

For better or worse, call centers are often retailers’ public face. Customer service can make a stronger impression on consumers than other factors like price,...

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How Delta Is Leveraging Apple’s Business Chat, AI For Better Customer Service
How Delta Is Leveraging Apple’s Business Chat, AI For Better Customer Service
July 12, 2019  |  call center commerce

Slow service doesn't fly when customers connect with airlines across different channels. That's why airlines are turning to artificial intelligence (AI) to give human agents...

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