The flexibility of the platform subscription model is being put to the test. And to staunch churn and keep new customers coming on board, tweaking the pricing of what’s on offer is both art and science — and a work in progress. Several companies are...
As artificial intelligence (AI) transforms the direct-to-consumer (D2C) subscription industry’s customer service, SommSelect maintains that the personal feeling is necessary to keeping members engaged. In an interview with PYMNTS, David Lynch (no, not that one), editorial director of the wine curation company, which has several...
Subscription firms face pressures they wouldn’t have expected just a few months ago. Brian Bogosian, CEO of sticky.io, told Karen Webster in an interview that the success of recurring subscriptions — where goods and services are delivered like clockwork or on demand — has proven that...
As restaurants look for ways to drive loyalty, San Francisco wine bar El Lopo is leveraging a membership model to reward its most loyal customers and convert more casual customers into regulars. In an interview with PYMNTS, Daniel Azarkman, El Lopo’s owner, spoke about how the...
Years after quarantine, consumers continue to look for ways to create meaningful experiences from the comfort of their homes, having grown accustomed to those luxuries, Platterful posits. Lowell Bieber, co-founder of the direct-to-consumer (D2C) charcuterie kit subscription box, noted in an interview with PYMNTS that, even amid...
X Pro, the popular Twitter management tool, now requires a subscription as part of the X Premium service introduced by Elon Musk. The service, now called X Pro, allows users to view and customize multiple feeds in real time. This change comes as part of...
The days of sitting down to enjoy your favorite television show on traditional broadcast or cable are rapidly declining. For the first time, the total share watched among American viewers was below 50% in July, according to Nielsen’s The Gauge report Tuesday (Aug. 15). Streaming services such...
Netflix is rolling out a limited beta test of games to a small number of members in Canada and the U.K. on select TVs. Within the next few weeks, it will do the same on PCs and Macs through Netflix.com on supported browsers, Netflix Vice...
The House That Mickey Built may be following in Netflix’s footsteps when it comes to subscriptions. During the company’s Q3 2023 earnings presentation last week (Aug. 9), Disney announced plans to raise monthly fees on Disney+ and Hulu, crack down on password sharing and create...
