Buy now, pay later (BNPL) has quickly become the preferred choice for consumers, particularly millennials. In fact, nearly 40% of millennials have utilized BNPL in the last year, outpacing other age groups. Recent data by PYMNTS Intelligence reveals that this payment method has a significant...
For subscription commerce merchants, payment recovery methods are vital to protecting revenue, and the more such methods, the better. By the Numbers The PYMNTS Intelligence report “Decision Guide: Adopting Subscription Companies’ Top-Performing Payment Recovery Strategies” drew on a survey of 200 executives in the subscription...
Top-performing retail subscription merchants offer consumers more crowdsourced information about product quality than their bottom-performing counterparts, suggesting that offering this information could play a key role in merchant success. By the Numbers The latest installment of the Decision Guide series by PYMNTS Intelligence, “The Retail...
People make resolutions in the new year and companies, including subscription-based firms, review their prices. Amazon Prime, Disney+ and Netflix, for example, either increased their prices in late 2023 or are about to increase them in early 2024. This will test the loyalty of some...
Subscription companies lose an average of 9% of sales to failed payments. However, the top-performing merchants recover 60% of failed payments, saving ones that would have otherwise been lost, according to “The State of Subscription Business: Best Practices and Business Performance Drivers,” a PYMNTS and FlexPay collaboration....
With convenience emerging as the primary motivation for retail subscription adoption, retailers are challenged to adapt their strategies to meet customer expectations and capitalize on this growing trend. By the Numbers The December installment of the Decision Guide report, “The Retail Subscription Features That Make...
Top-performing retail subscription merchants offer their customers the option to take a step back, while merchants that do not provide this kind of flexibility tend to struggle. By the Numbers The December installment of the Decision Guide report, “The Retail Subscription Features That Make Top-Performing...
As subscription merchants look to reduce transaction friction to increase conversion, the majority now offer “buy buttons.” By the Numbers The study “The Subscription Commerce Readiness Report: The Loyalty Factor,” a PYMNTS Intelligence and sticky.io collaboration, was based on a survey of 200 subscription commerce...
As businesses compete for subscribers’ long-term loyalty, key players are increasingly leveraging audiobooks to keep customers coming back. Take, for instance, Spotify, which announced last month the addition of more than 200,000 audiobooks for its Premium subscribers, with 15 hours of listening included in the...
