Subscriptions

Subscriptions
Wrong Product Info and Ratings Drive Auto-Fill Subscription Cancellations
December 11, 2023

Consumers may choose to use auto-fill subscriptions, but they have little tolerance for company mistakes. Convenience is key for consumers who subscribe to auto-buy retail products, even more so than for enjoyment or savings and benefits associated with the subscription programs, data shows. Thirty-eight percent...

Subscriptions
Disney+ Offers Members $40 Discount on Walmart+ as Streamers Tap Partnerships
December 11, 2023

With video streaming services increasingly turning to subscription partnerships to drive customer acquisition in the competitive category, Disney+ is offering its customers a Walmart deal. As SFGate reported, the streaming service is offering subscribers $40 off a one-year membership to the retailer’s subscription offering, which typically costs...

Subscriptions
Report: Snapchat Subscription Service Sees Best Month Ever
December 10, 2023

Snapchat’s premium subscription service has reportedly just enjoyed its best month ever. The social media platform’s Snapchat+ offering recorded more than $20 million in revenue in November for the first time, TechCrunch reported Friday (Dec. 8), citing data app intelligence provider Apptopia.  Subscription revenue rose by double...

Subscriptions
28% of Loyal Subscribers Would Cancel Due to Excessive Promotional Materials
December 08, 2023

With the subscription market becoming increasingly crowded, merchants need to be aware of the factors that may lead to the cancellation of loyal subscribers. PYMNTS Intelligence finds that, when it comes to promotional materials, a little goes a long way. By the Numbers The PYMNTS...

Subscriptions
Scentbird Sees Giftable Subscriptions Capture Consumers’ Last-Minute Holiday Spending
December 07, 2023

With last-minute gifting providing a valuable opportunity for companies that can offer consumers an immediate solution, Scentbird is seeing its giftable subscriptions drive eleventh-hour holiday purchases. In an interview with PYMNTS, Elena Lécué, chief marketing officer at the subscription-based fragrance company, noted that, while most...

Subscriptions
Clothing Subscriptions Shed Members as Economic Challenges Demand Reprioritization
December 06, 2023

Across the clothing subscription industry, key players are losing members as they turn their focus to driving more revenue from their existing users. Take, for instance, Rent the Runway. The clothing subscription and a la carte rental company shared in its third-quarter 2023 earnings results...

Subscriptions
Social Virtual Reality Platform VRChat Launches Paid Subscriptions
December 05, 2023

Social virtual reality (VR) platform VRChat has begun rolling out its new Creator Economy, starting with the introduction of Paid Subscriptions. This new feature allows users to financially support their favorite creators, enabling VRChat’s community of over half a million individual creators to monetize their...

Subscriptions
Holiday Gifting Presents 2-for-1 Customer Acquisition Opportunity
December 05, 2023

As brands look to capture consumers’ holiday gifting spending, subscription box providers have the opportunity to drive high-margin a la carte sales on one hand and to acquire subscribers on the other. In an interview with PYMNTS, Matthew Berk, CEO of coffee subscription and gift...

Subscriptions
Three-Quarters of Subscription Merchants Offer Flexible Plans
December 04, 2023

As subscription merchants look to meet consumers’ evolving expectations, flexible plans are becoming an industry standard. By the Numbers The recent PYMNTS Intelligence study “The Replenish Economy: A Household Supply Deep Dive,” created in collaboration with sticky.io, draws from a September survey of more than 2,000...