Bank of America

Bank of America, we have a clear purpose to help make financial lives better through the power of every connection. We fulfill this purpose through our commitment to responsible growth, which includes a focus on environmental, social and governance (ESG) leadership. Integrated across our eight lines of business — our ESG focus reflects our values, ensures we are holding ourselves accountable, presents tremendous business opportunity, and allows us to create shared success with our clients and communities.

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Bank of America Reports Digital Banking Alerts, Logins Rise 11%
Bank of America Reports Digital Banking Alerts, Logins Rise 11%
February 12, 2024  |  Digital-First Banking

Bank of America clients had a record 23.4 billion digital interactions with the bank in 2023. Those interactions include logging into their accounts 12.8 billion times...

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Big Banks See Overdraft Fee Revenues Fall 25%
Big Banks See Overdraft Fee Revenues Fall 25%
February 11, 2024  |  Banking

America’s three biggest consumer banks saw their overdraft fee revenues fall 25% in 2023. J.P. Morgan Chase, Bank of America and Wells Fargo collected $2.2 billion in total in those...

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Bank Branch Buildouts and Upgrades Show Omnichannel Is Here to Stay
Bank Branch Buildouts and Upgrades Show Omnichannel Is Here to Stay
February 08, 2024  |  Banking

The pandemic threatened to make banking in the brick-and-mortar setting a bit of an anachronism. Lockdowns meant that getting things done at the counter with...

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Starbucks Uses AI-Powered Personalized Rewards to Boost Frequency and Spend
Starbucks Uses AI-Powered Personalized Rewards to Boost Frequency and Spend
January 30, 2024  |  Loyalty & Rewards

Starbucks is seeing its artificial intelligence data efforts boost its rewards program effectiveness, incentivizing consumers to spend more and visit more often. On a conference...

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Credit Card Delinquencies Keep Hovering Above Pre-COVID Levels
Credit Card Delinquencies Keep Hovering Above Pre-COVID Levels
January 29, 2024  |  Credit Cards

America’s credit card companies ended December with delinquencies and charge-off rates essentially unchanged from November. And as a Monday (Jan. 29) Seeking Alpha report notes,...

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Big Bank Earnings Show Digital’s App-Driven Appeal to Consumers
Big Bank Earnings Show Digital’s App-Driven Appeal to Consumers
January 16, 2024  |  Digital Banking

As earnings season rolls on, key themes from banks are emerging. Consumers are continuing to engage with their banks via mobile means, and branches are...

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Big Banks: Commercial Lending Losses Creep Up, Deposits Decline Slightly
Big Banks: Commercial Lending Losses Creep Up, Deposits Decline Slightly
January 15, 2024  |  Banking

The initial headlines and initial takes on big bank earnings may have focused on the state of the consumer, on card spending, especially. But there’s...

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Bank of America: Zelle Volumes Surge 25% Year Over Year
Bank of America: Zelle Volumes Surge 25% Year Over Year
January 12, 2024  |  Earnings

Bank of America’s digital evolution continues. The company posted December quarter results that showed digital volumes are on the upswing, as active digital users topped more...

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Bank Earnings to Offer Insight Into Digital Pivots and Loan Charge-Offs
Bank Earnings to Offer Insight Into Digital Pivots and Loan Charge-Offs
January 11, 2024  |  Earnings

Every three months, like clockwork, the earnings roll in. And every three months, the big banks usher in the “official” start of earnings season. Will...

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