A sticky customer base makes for a happy business. And the technical opportunities and innovations embedded across today’s data-rich operating landscape are helping financial institutions,...
Chipotle’s experience through the pandemic mirrored that of other merchants, Jason Scoggins, senior director of loyalty and CRM, told PYMNTS. “We saw minimal foot traffic,...
Eric Dean, head of platform partnerships at Banyan, told PYMNTS that flexibility must govern marketing programs as merchants and financial institutions (FIs) seek to streamline...
Loyalty is about knowing and rewarding customers, and the more intimate the purchase, the more you need to know about personalization. Speaking with PYMNTS for...
Companies that had put off modernizing their infrastructure to readily utilize data may now be scrambling to join in the latest tech trend. The capabilities...
When it comes to receipt-level data, the dollars are in the details. That’s one way to summarize the value that item-level data can represent to...
Loyalty is a beautiful thing for consumers and retailers, and loyalty in the beauty space is doubly so, in that choice of retailers and products...
Regardless of income level, we’re all wary of what things cost and where the best deal can be had, online or in-store. It’s not too...
Access to credit may be the key factor determining whether consumer spending will continue to be resilient. Or not. As detailed in the report “How...