Amazon and Microsoft have joined forces to protect consumers from impersonation scams, marking the first time these industry leaders have collaborated to combat tech support...
Call centers are facing the potential of fraud from inside and outside their facilities, and they are taking multi-pronged approaches to tackle these security challenges. At the...
EMV has done wonders to stop fraud via cards at the physical point of sale. The bad guys have moved off the premises and onto...
By the time consumers are transferred to a call center agent, things have escalated to the point where chatbots have the answers - and a...
No news probably isn’t good news when it comes to call center fraud during the holidays. IntraNext CEO Patrick Brown told Karen Webster in a...
Call centers are a $13 billion industry in the U.S. alone. In the inaugural PYMNTS Call Center Commerce Tracker™, in collaboration with IntraNext Systems, PYMNTS...
Most Americans may not know it, but the staff and technology being put to work answering their questions, solving their problems and selling products over...
Hold the phone. Hold on. Recognize that phone number? It’s yours. But it’s not you. And someone’s using that number to do some bad stuff....
Credit union service provider PSCU recently announced a proactive partnership to fight against call center fraud — the act of a criminal impersonating a consumer...