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Zoom Integrating AI Across Its Product Suite As Enterprise Client List Grows
Zoom Integrating AI Across Its Product Suite As Enterprise Client List Grows
March 01, 2023  |  artificial intelligence

Pandemic-era go-to video meetings and online collaboration platform Zoom is leaning heavily into artificial intelligence (AI) in its expanding product suite as it serves a...

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Meta Integrates WhatsApp, Salesforce to Let Merchants Chat With Consumers
Meta Integrates WhatsApp, Salesforce to Let Merchants Chat With Consumers
September 20, 2022  |  Meta

Meta will be integrating WhatsApp with Salesforce to help businesses add ways to chat with customers, a WhatsApp blog said Tuesday (Sept. 20). This will...

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Facebook’s Slack Alternative Reaches 3M Users, Adds Video
Facebook’s Slack Alternative Reaches 3M Users, Adds Video
October 08, 2019  |  Facebook

Facebook’s Slack-like worker communication app, Workplace, has just announced a slew of new features along with a milestone – it recently hit three million paying...

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Groupon Buys AI Tool To Offer Text, Chat Bookings
Groupon Buys AI Tool To Offer Text, Chat Bookings
August 08, 2019  |  Partnerships / Acquisitions

Groupon has acquired an AI-driven voice and text messaging tool called Presence AI, according to a press release. The tool is meant to enhance a...

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Messenger Kids App Found To Have Security Flaw
Messenger Kids App Found To Have Security Flaw
July 23, 2019  |  Facebook

Facebook has been hit with another security issue — this time involving its Messenger Kids app. The Verge reported that the social media giant has...

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What Happens When Marketplaces Use Humans To Deliver Customer Service
What Happens When Marketplaces Use Humans To Deliver Customer Service
June 17, 2019  |  Markets

You know the old adage: a customer who has a bad experience with customer service does not need to be motivated to communicate with others...

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Snapchat Looks To Launch Mobile Gaming Platform
Snapchat Looks To Launch Mobile Gaming Platform
April 05, 2019  |  Mobile

Snapchat has announced the launch of its own mobile gaming system called Snap Games. “Eight years ago, we created Snapchat to make talking with your...

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WhatsApp Debuts Biz App On iOS
WhatsApp Debuts Biz App On iOS
March 22, 2019  |  B2B Payments

WhatsApp Business has started to roll out its services on iOS, more than a year after it launched on Android. The app, which is separate...

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Why Retail Needs To Better Tap The Power Of Chat
Why Retail Needs To Better Tap The Power Of Chat
February 27, 2019  |  Omnicommerce

Given its reach into literally every corner of the globe, it is not much of an exaggeration to say that we are living in the...

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