PYMNTS-MonitorEdge-May-2024

chatbots

Finance Automation Platform Ramp Acquires AI Startup Cohere.io
Finance Automation Platform Ramp Acquires AI Startup Cohere.io
June 26, 2023  |  artificial intelligence

Finance automation platform Ramp has acquired artificial intelligence (AI) startup Cohere.io. This acquisition will bring generative AI to finance, which will help automate workflows, improve customer experiences, and...

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Mercedes and Microsoft Add ChatGPT to Voice Commands
Mercedes and Microsoft Add ChatGPT to Voice Commands
June 16, 2023  |  artificial intelligence

Mercedes has turned to Microsoft to expand on its use of in-car artificial intelligence (AI). Beginning Friday (June 16), the carmaker will begin beta testing...

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Google Warns Employees: Be Careful When Using Bard
Google Warns Employees: Be Careful When Using Bard
June 15, 2023  |  artificial intelligence

Google is reportedly warning its employees to take care when using artificial intelligence (AI) chatbots. That warning — according to a Thursday (June 15) report...

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Contact Centers Being Redefined by Generative AI
Contact Centers Being Redefined by Generative AI
June 13, 2023  |  artificial intelligence

While voice recognition systems in customer service aren’t new, generative artificial intelligence (AI) is changing the nature and quality of how consumers interact with brands,...

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CFPB Warns Against ‘Poorly Deployed’ Banking Chatbots
CFPB Warns Against ‘Poorly Deployed’ Banking Chatbots
June 06, 2023  |  CFPB

America’s consumer protection watchdog says it’s monitoring the banking sector’s use of AI-powered chatbots. The Consumer Financial Protection Bureau (CFPB) said Tuesday (June 6) that...

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OpenAI Takes Aim at ‘Hallucinations’ as More Businesses Integrate AI
OpenAI Takes Aim at ‘Hallucinations’ as More Businesses Integrate AI
June 01, 2023  |  artificial intelligence

Humanity has always tended to over-trust the computer. Simply put, we have a long history of misplaced, often naïve faith in next-big-thing technologies. This should...

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MIT Researchers Propose Bot Debates to Beat AI ‘Hallucinations’
MIT Researchers Propose Bot Debates to Beat AI ‘Hallucinations’
May 31, 2023  |  artificial intelligence

OpenAI, Microsoft, and Google have all made strides in developing generative chatbots, but one major flaw plagues them all: AI hallucinations. These hallucinations occur when...

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OpenAI CEO Reverses Threat to Leave Europe Due to Regulations
OpenAI CEO Reverses Threat to Leave Europe Due to Regulations
May 26, 2023  |  artificial intelligence

OpenAI plans to continue operating in Europe, CEO Sam Altman tweeted Friday (May 26). Altman had told Reuters on Wednesday (May 24) that the ChatGPT...

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TikTok Testing AI-Powered Chatbot That Searches for Content
TikTok Testing AI-Powered Chatbot That Searches for Content
May 25, 2023  |  artificial intelligence

TikTok is testing an artificial intelligence (AI)-powered chatbot that helps users search for and discover content. The chatbot is called Tako and is being tested...

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