Infobip, a Croatian tech company that creates customer service chatbots for companies like Uber and Microsoft, aims to raise around half a billion dollars in...
The ongoing pandemic has forced credit unions to pivot toward digital processes as members and businesses alike tackle more of their banking-related activities remotely. Many CUs found themselves quickly...
Consumers’ affinity for online banking solutions, especially mobile banking, is far from new. The COVID-19 pandemic is highlighting how necessary these solutions are for consumers’...
There is nothing worse than trying to get customer service from a less than fully functional chatbot or automated voice system. Ask it a question...
Unless one is having a medical emergency, going to an ER, in general, is often not the best way for a patient to receive care...
Directly, a company focused on making chatbots more user-friendly and intelligent, has secured $20 million in a new round of financing led by Samsung’s NEXT....
An artificial intelligence (AI)-powered travel bot called Eddy Travels has raised about $500,000 in a pre-Seed funding round, according to reports. The funding round was...
Payments credit union service organization PSCU unveiled the deployment of desktop automation via its partnership with Jacada to optimize the call center experience. The attended...
In the face of growing competition, banks around the world are working hard to become the first choice of today’s customers. Recent PYMNTS research indicates...