This week in grocery, Instacart taps AI as supermarkets test shoppable content and new formats. OpenAI, creator of artificial intelligence (AI) chatbot ChatGPT, announced Wednesday...
Carrefour’s ChatGPT-generated video comes as grocers worldwide leverage AI to improve their labor economics. The multinational grocery giant, which has nearly 14,000 stores across more...
A $10 billion investment is a lot of money to spend playing a game of catch-up. As reported, Microsoft is investing billions in OpenAI, in...
Businesses say they are hopeful — but also very cautious — about artificial intelligence-powered chatbot ChatGPT. Companies see the promise in the technology’s ability to...
Microsoft is investing billions in OpenAI amid increased Big Tech interest in artificial intelligence (AI). “We’re happy to announce that OpenAI and Microsoft are extending...
As loosely defined as artificial intelligence may be, the technology’s impact may be even bigger. The gray area surrounding what, exactly, AI is or could...
As customer service continues its evolution as an integral part of the broader customer experience (CX), companies have some things to learn, unlearn and relearn...
In 2016 and 2017, chatbots were seen as one of the most important additions to the digital ecosystem, with some experts predicting that they would...
Chatbots have come a long way from the early versions back in the 1960s — yes, the 1960s — such as ELIZA, who imitated a...