Israel-based hybrid chatbot startup Servicefriend was acquired by Facebook to build customer service bots for its planned digital wallet Calibra, reports said on Saturday (Sept....
The insurance industry has a reputation for slow procedures and even slower payments, and the claims process still often requires customers to deal with depositing...
Delta Airlines Inc. has filed a lawsuit against a firm that powered a chatbot on its website. The lawsuit alleges that [24]7.ai Inc. did not...
A Deep Dive that explores how credit unions are utilizing artificial intelligence for fraud protection and to create more engaging customer experiences.
Many Indian consumers are making their first forays into the digital financial ecosystem as demonetization continues to shrink the country’s age-old reliance on cash. To...
Consumers today want more from customer service than a long wait time and broad answers when getting through to a human agent by phone. To...
In a report that studied the impact of artificial intelligence (AI) on retail, Juniper Research estimates that retail sales stemming from interactions with chatbots are...
A new survey of small business owners suggests that small businesses are struggling to find the right targets for their technology investments. Research from Capterra...
The world is changing – in some ways highly reported, in others less so. Millennials are credited as the digital generation, leaving their parents and grandparents...