As the saying goes, money makes the world go around. The same can be said for the potential future success of chatbots. In nearly every...
From selfie authentication to finance tools that respond to emojis to computer-generated avatars that look and act like real people, new technological tools are giving...
Chatbots may have fallen out of favor with the tech world, but one executive startup thinks there’s something that will invigorate chatbots: payments. According to...
Mom and Pop stores once ruled the retail world in America. Consumers could walk into their local butcher shop and be served their favorite piece...
Chatbots have been around for quite some time, but businesses have had trouble getting them fully off the ground. Before a certain social media giant...
Whether someone is buying a product, attending a concert or renting a truck to move furniture, there’s some level of customer service involved. It’s the...
Although Eno is a new way for Cap One and its customers to communicate, Ken Dodelin, VP of digital product development at Capital One, says...
Think call centers are on the way out? Think again. They’re evolving to provide a point of service, as they always have, at that last moment of...
With the release of Messenger Platform 1.4 this week, Facebook introduced a variety of new features for Messenger chatbots, including a new menu structure that will...