Subscription Commerce

Subscription Commerce
Refund Features Keep Subscription Shoppers From Canceling
December 22, 2023

Understanding subscriber preferences is the lifeblood of subscription commerce — even more so in a digital economy. Subscription businesses that ignore this do so at their peril: Our research finds that 25% of retail subscribers who prefer to shop online at will for retail items...

Subscription Commerce
Dating Subscriptions Begin to Threaten Users’ Loyalty as Apps Drive Monetization
December 07, 2023

As dating apps look to monetize more and more parts of the user experience, many young consumers are reportedly growing frustrated.   According to Bloomberg, many young consumers are taking to social media apps to voice their annoyance with recent changes to dating giant Match Group’s apps,...

Subscription Commerce
YouTube Steps Up ‘Cat-and-Mouse’ Game Against Ad Blockers
December 03, 2023

YouTube is reportedly increasing its efforts to keep ad blockers off of its site. The Google-owned video platform recently began a new policy of requiring users to shut off their ad blockers or purchase a premium subscription before viewing more than just a few clips,...

Subscription Commerce
BNPL May Boost Subscription Loyalty, Help Merchants Avoid Discounts 
November 29, 2023

For retailers, the benefits of subscription models lie in building brand loyalty, as recurring purchases can lead to predictable top-line growth. To that end, and as detailed in PYMNTS’ latest Subscription Commerce report, there are several positive trends already in place. But it may be...

Subscription Commerce
42% of Consumers With Retail Subscriptions Shop Less Often at Physical Stores
November 29, 2023

Retail subscriptions represent a key growth segment for online merchants. Not only do 4 in 10 millennials satisfy most or all their shopping needs via retail subscriptions, but sizeable shares of other generations do as well. The more subscribers rely on their subscriptions, however, the...

Subscription Commerce
BBC Launches Global Podcast Subscription Service as Streaming Transforms Broadcasting
November 28, 2023

As streaming changes how consumers get their audio content, the BBC is expanding its subscription offerings around the world. According to The Hollywood Reporter, the United Kingdom public broadcasting company launched BBC Podcasts Premium in 166 additional countries on Tuesday (Nov. 28), providing ad-free listening on...

Subscription Commerce
Nuuly Turns First Profit Via Diverse Assortment and Logistical Advantages
November 21, 2023

Urban Outfitters’ clothing rental service, Nuuly, has turned its first profit. The achievement of this milestone comes as a result of a growing subscriber base and an 86% increase in revenue, CNBC reported Tuesday (Nov. 21). Nuuly’s success in achieving profitability before its competitor, Rent...

Subscription Commerce
Roblox Launches Creator Subscriptions as Gaming Companies Drive Recurring Revenue
November 17, 2023

Roblox is launching new in-game subscriptions in an effort to drive higher-margin purchases as, across the gaming industry, major players look for new ways to bring in recurring revenue. A staff member from the online gaming company announced to the platform’s developer forum on Wednesday (Nov. 15)...

Subscription Commerce
Over a Quarter of Consumers Cite Free Cancellation as Key Factor in Choosing Beauty Subscriptions
November 14, 2023

In recent months, the momentum of retail product subscriptions has waned, as consumers grapple with headwinds from economic challenges and a rising cost of living. Yet, within this challenging landscape, a small group of subscribers, termed “loyalists,” has emerged as a crucial cohort for retail...