Subscription Commerce

Subscription Commerce
Snapchat to Test Family Plans in Push for New Subscribers
November 13, 2023

As Snapchat looks to grow adoption of its subscription program, the app is reportedly testing a “Friends & Family Plan,” as social media platforms look to find ways to monetize outside of ad sales.  Code within the app spotted by Android Authority suggests that the social media app popular...

Subscription Commerce
New Bumble CEO Wants to Personalize Subscriptions to Reach Gen Z Singles
November 08, 2023

In an effort to get Generation Z consumers paying for its dating app, Bumble is rolling out subscription plans that are shorter-term and more personalized. On a call with analysts Tuesday (Nov. 7) discussing its third-quarter 2023 financial results, Whitney Wolfe Herd, the company’s founder and...

Subscription Commerce
Exclusive-Access Subscribers Get Accustomed to the VIP Treatment
November 03, 2023

Once consumers start getting the VIP treatment with their retail subscriptions, PYMNTS Intelligence shows, many seek out more and more of this exclusive access. By the Numbers The PYMNTS Intelligence report “The Impact of Subscription Models on Consumer Choice,” created in collaboration with sticky.io, draws...

Subscription Commerce
Card-Linked Offers Drive Streaming Subscription Adoption
November 02, 2023

As streaming services raise their prices, card-linked offers can go a long way towards encouraging deal-seeking consumers to hit subscribe, PYMNTS Intelligence indicates. By the Numbers The PYMNTS Intelligence report “Leveraging Item-Level Receipt Data: How Card-Linked Offers Drive Customer Loyalty,” created in collaboration with Banyan, draws...

Subscription Commerce
Merchants Lean into New Subscription Features to Regain Consumers
October 31, 2023

Most retail subscription products saw subscriber declines in the last year across demographic groups and subscription modalities, causing top providers to redouble efforts to regain customers.  These are some of the conclusions drawn from the report “The Subscription Commerce Readiness Report: The Loyalty Factor,” a...

Subscription Commerce
Universal Music Group Sees Paid Subscriptions Rise as Consumers Tune In
October 27, 2023

Universal Music Group (UMG) is seeing increased revenue from paid subscription platforms amid decreases from free, ad-supported streaming services, suggesting that consumers may increasingly be willing to pay a premium to skip the commercials.  The music giant, whose artists include everyone from Taylor Swift to...

Subscription Commerce
Peloton Faces Declining User Engagement and Challenges Amid Subscriber Concerns
October 19, 2023

Fitness company Peloton is grappling with a decline in engagement, leading to a shrinking user base. The trend has prompted Bank of America to downgrade Peloton’s rating to “underperform” due to concerns about the company’s subscriber results, Bloomberg reported Thursday (Oct. 19). The downgrade led to a 0.2% fall in...

Subscription Commerce
Consumer ‘Inertia’ Boosts Subscription Firms’ Revenues by 200%
October 09, 2023

Set it and forget it has proven to be a massive top line benefit for subscription companies. A recent study by Stanford economists estimated that auto-renewals, customer “inertia” and “inattention” has helped boost the revenues of some subscription companies by a range of 14% to...

Subscription Commerce
Blue Apron and SmileDirectClub Prove Profits Are Ultimate Test for Subscription Firms
October 04, 2023

A hallmark of subscription startups has always been the lure of recurring revenues.  A recurring theme has also been that profits are elusive — and sometimes the pressures on the business itself prove insurmountable.  As a result, entire verticals have been refashioned — for example, the...