New data shows that top-performing subscription providers recover 22% more revenue on average for each payment recovery method used. As subscription businesses navigate customer retention challenges and increase lifetime value (LTV), understanding the root causes of failed subscription payments is essential. By moving from a...
After surviving bankruptcy and some run-ins with The U.S. Department of Justice, among other problems, movie theater subscription plan MoviePass is set to return this summer with an improved business model and some new partnerships, reportedly including Walmart. On Monday (April 24), Business Insider reported that “The movie-ticket-subscription service that...
Despite economic uncertainty, retail product subscriptions have proven resilient. February 2023 saw an 11% increase in retail product subscribers compared to September 2022, suggesting that the subscription market remains robust. For “Subscription Commerce Readiness Report: Bridging the Gap Between Subscription Conversion and Retention,” a PYMNTS...
Digital transformation is making its way around the globe at the pace of individual markets. Some pose greater challenges than others while also representing massive opportunities. Türkiye is such a market. Straddling the east and west, it’s a nation of 85 million consumers, half of...
Competition in the eCommerce space is increasing as customer acquisition costs continue to rise. Thomas Marks, head of growth at sticky.io, attributes the growing competition to new eCommerce businesses bursting onto the scene while existing eCommerce brands enter the subscription commerce space. Consumer expectations around subscription...
In what’s already becoming another tumultuous economic year, direct-to-consumer (D2C) businesses may want to prioritize the prevention of two things: failed payments and fraud. 2023 has already been particularly tough for subscription companies, with 48% of businesses in the sector expecting challenges in attracting new...
DoorDash wants its DashPass subscription offering to reach the scale of Netflix and Amazon Prime. On a call with analysts Thursday (Feb. 16) discussing the San-Francisco-based aggregator’s fourth quarter 2022 financial results, CFO Prabir Adarkar (soon to take over as president and COO) stated that, while DashPass membership...
After 2022’s “great unsubscribe,” subscription brands are hyper-focused on strengthening retention for the year ahead. That’s what Thomas Marks, head of growth at eCommerce subscription management and recurring billing platform sticky.io, told PYMNTS. Marks said that while 2022 was a challenging year for many subscription...
Customer lifetime value might be the most important metric for subscription companies to track in 2023. Those companies that can extend subscribers’ commitments by even a few months can accelerate ongoing revenue streams. A report noted that maximizing customer lifetime value will be one of...
